Location: Norfolk, VA | Job Type: Full-Time
Key Responsibilities
Work Order Management
- Receive, review, and prioritize work orders from tenants and property managers
- Assign tasks to in-house technicians or external contractors based on skills and workload
- Coordinate with property managers to schedule work based on urgency and tenant impact
Preventive Maintenance & Quality Control
- Enforce quality standards and conduct regular inspections to verify completed work
- Maintain clear communication with maintenance teams, contractors, and senior management
Resource & Budget Oversight
- Allocate personnel, materials, and tools efficiently to handle all requests
- Work with the Accounting Department to manage maintenance budgets
- Identify and implement cost-saving strategies without sacrificing quality
Communication & Reporting
- Keep tenants, property managers, and leadership informed of progress and updates
- Track work order status, costs, and completion details in internal systems
- Generate reports on work order trends, performance, and overall maintenance operations
Customer Satisfaction
- Address tenant concerns promptly and professionally
- Implement feedback mechanisms to monitor and improve tenant satisfaction
Qualifications
- 10+ years of experience in property maintenance management (HVAC, Plumbing, Carpentry, Electrical, etc.)
- Strong understanding of HVAC, plumbing, carpentry, and electrical systems
- Excellent communication, leadership, and organizational skills
- Familiarity with work order software and reporting tools
- Ability to manage multiple priorities and work under pressure
- Valid driver’s license and access to transportation
- High school diploma or equivalent (technical certifications preferred)
Physical Requirements
General Physical Demands
- Ability to stand, walk, bend, stoop, crouch, crawl, and climb ladders for extended periods
- Must be able to work in confined spaces, attics, and crawl spaces as needed
- Frequent use of hands and arms to operate tools, equipment, and machinery
- Ability to work from heights, including roofs, lifts, and ladders (up to 20 ft.)
Lifting and Carrying
- Must be able to lift and carry up to 50 lbs regularly and occasionally up to 100 lbs with assistance or dollys.
- Ability to move heavy appliances, HVAC units, and building materials as needed
Mobility and Endurance
- Able to walk several properties or large campuses daily
- Capable of completing a physically demanding workday, including multiple work orders and turnovers, especially during peak seasons
Environmental Conditions
- Must be able to work outdoors in all weather conditions including heat, cold, rain, or snow
- Ability to wear personal protective equipment (PPE) such as gloves, respirators, eye protection, and hearing protection as required
Additional Requirements
- Ability to operate company vehicles and drive between job sites as needed (valid driver’s license required)
- Must be on-call and respond to emergency maintenance situations outside of normal business hours when scheduled (1 week a month at most).
Why Join Us?
At ODUrent, you’ll be part of a high-performing team committed to quality, service, and innovation. This role offers the opportunity to lead a growing department and make a real impact across our properties.
About The Company
ODUrent is a multiple award-winning real estate company that offers the largest selection of off-campus student housing surrounding Old Dominion University, as well as an expanding non-student portfolio . We are proud to provide a wide range of affordable and quality housing also offering housing locations throughout Norfolk and Newport News. Our commitment to customer service while fostering a sense of community sets us apart. In addition to offering housing solutions, we also provide a self-storage option with a 300-unit storage facility. Currently, we are expanding our non-student and redevelopment divisions, and as a result, we are actively recruiting for several positions. These positions include Property Managers, Leasing Agents, Project Managers, Superintendents, and Maintenance Technicians. We believe in creating an innovative and supportive team, and if you are ready to join us, we would love to hear from you.
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