Maintenance Supervisor

OVERVIEW

Carries out supervisory responsibilities in accordance with FCI Residential’s policies.  Responsible for overall maintenance of the property by having a working knowledge of the entire property’s systems and related code requirements, including fire protection, access control systems, grounds, internal structural plans, HVAC, electrical and plumbing. Responsibilities include training maintenance employees; planning, assigning, and overseeing third party work; appraising performances; rewarding and disciplining employees; addressing complaints and resolving resident problems.  

DETAILED ROLES & RESPONSIBILITIES: 

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  Complies with building, county, and safety codes/standards, ensuring legal compliance and accident-free operations. 

  
  

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  Resolves maintenance issues in HVAC, electrical, plumbing, and appliance repair. 

  
  

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  Handles resident service requests promptly and courteously to ensure resident satisfaction and retention. 

  
  

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  Leads by example, embodying FCI Residential’s core values and standards for team culture and accountability. 

  
  

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  Selects and retains qualified team members for effective collaboration. 

  
  

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  Executes preventative maintenance programs to preserve building value and prevents costly breakdowns. 

  
  

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  Inspects work performed by contractors, vendors and other service providers to meet quality standards and adherence to scope. 

  
  

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  Manages the make-ready and apartment turnover process with attention to detail and efficiency. 

  
  

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  Optimizes operation levels for all property components to keep systems efficient and cost-effective. 

  
  

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  Reviews expenses and budget weekly with Property Manager to controls costs and ensure financial health. 

  
  

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  Assesses HVAC, appliance, electrical, and plumbing repairs and strategically decides on contractor involvement. 

  
  

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  Recommends maintenance and capital improvements to sustain property value and long-term planning for asset growth. 

  
  

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  Inspects work performed by other maintenance team members to ensure internal standards and corrective action. 

  
  

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  Manages care, maintenance, and inventory of all community equipment and supplies. 

  
  

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  Maintains property curb-appeal and safety/compliance through general upkeep. 

  
  

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  Maintains clean, safe workshop and storage areas, and adequate inventory of supplies and parts. 

  
  

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  Completes required training courses and ensures timely completion by maintenance team. 

  
  

ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES) 

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  Motivated, able to build trust and communicate effectively with leadership and staff, fostering teamwork. 

  
  

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  Physically demanding role; must lift up to 25 lbs. and heavier weights (over 50 lbs.) only with assistance.  

  
  

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  Must work in various weather conditions. 

  
  

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  Must travel independently outside the community; valid driver’s license and insurance required. 

  
  

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  Results-oriented, accountable for performance and committed to self and team improvement. 

  
  

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  Strong problem-solving, technical, analytical, and operational skills to manage tasks and teams. 

  
  

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  Excellent written and verbal communication skills. 

  
  

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  Leadership experience preferred. 

  
  

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  Knowledge of risk management, OSHA, MSDS. 

  
  

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  Skilled in HVAC (split units, RTU’s, etc.), plumbing, electrical, appliance repair, carpentry, drywall, painting. 

  
  

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  Safety-focused with keen attention to detail. 

  
  

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  Professional appearance. 

  
  

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  Proficient with Microsoft Office and comfortable with technology platforms. 

  
  

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  English required, bilingual a plus. 

  
  

CORE VALUES: 

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  Honesty 

  
  

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  Integrity 

  
  

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  Competence 

  
  

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  Tenacity & Enthusiasm 

  
  

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  Creativity 

  
  

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  Professionalism 

  
  

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  Drive  

  
  

ESSENTIAL REQUIREMENTS 

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  High school diploma or equivalent required; college degree preferred 

  
  

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  5+ years of experience in trades, facilities, or residential building maintenance 

  
  

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  HVAC certification and/or EPA Universal required 

  
  

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  Flexible schedule, including extended hours and availability for emergency situations at the property, including an on-call rotation.