Maintenance Technician

  Position Summary

 East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support, and community outreach, to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery.

The Facilities & Maintenance Technician is responsible for ensuring the smooth operation and functionality of East House’s machinery, equipment, and building systems. This role involves conducting preventive maintenance, troubleshooting mechanical and electrical issues, and performing repairs to minimize downtime. The technician will work closely with the Facilities team to maintain a safe and efficient working environment and assist with the installation and upgrading of equipment as needed. The Facilities & Maintenance Technician is also required to respond to emergency repairs, maintain accurate records of maintenance activities, and ensure compliance with all safety regulations and standards.

Responsibilities

Housing Safety

· Conducts routine inspections to ensure that   housing is safe and healthy for the people we serve. Inspections may include:   

o Random, weekly, monthly, and/or bimonthly   inspections.

o Fire safety inspections.

o Move in/out inspections.

o Routine inspections of HVAC and other mechanical   equipment.

o Documentation as needed.

Regular Maintenance

· Responsible for addressing and managing   day-to-day maintenance concerns in a timely and efficient manner to ensure   the ongoing functionality and safety of the facility.

o Follows established schedules for regular   inspections of equipment, machinery, and facility systems (such as HVAC,   plumbing, lighting, and electrical systems).

o Responds promptly to maintenance requests   submitted by staff or management, prioritizing based on urgency.  

o Troubleshoots and resolves issues, identifying   root causes, and implements the necessary repairs or corrective actions.

o Performs general maintenance tasks such as   replacing light bulbs, repairing door handles, addressing leaks, and   conducting basic electrical and plumbing repairs.

o Provides status updates to management and   escalates issues when necessary.

o Responsible for monitoring inventory levels of   necessary parts and tools, ensuring that commonly used supplies are always on   hand for daily maintenance tasks.

o Performs snow removal ensuring safe access to EH   properties during regular business hours as well as on weekends or after   snowfall events, as needed.

Asset & Fleet   Management

· Responsible for assisting with the coordination of   routine maintenance and minor repairs on company vehicles, ensuring they are   in safe and operational condition for daily use.

o Maintains and helps manage facilities, vehicles,   and equipment.

o Helps coordinate maintenance programs for owned   and leases assets.

Apartment Turnovers

· Coordinates activities related to apartment   turnover to ensure apartments have been cleaned, stocked and prepared for new   clients.

· Coordinates with vendors (cleaning, moving, etc.)   as needed.

· Coordinates activities with program staff to   ensure apartments are “move in” ready following client turnover.

Apartment Inventory   & Maintenance

· Develops and maintains an inventory of apartment   furniture and/or necessities.

· Collaborates with East House programs to   understand needs and develop processes that lead to property related   efficiencies.

· Manages maintenance work order submission and   follow-up 

On-Call Rotation

· Participates in on-call rotation for emergency   repairs outside of regular working hours. Key responsibilities include:

o Be available outside of regular working hours   (nights, weekends, holidays).

o Respond promptly to emergency maintenance   requests or system failures.

o Troubleshoot and resolve urgent issues, either   remotely or on-site.

o Document actions taken during on-call shifts and   follow up on any ongoing issues. 

o Provide status updates to management and   escalate issues when necessary.

o Maintain   availability and readiness to return to the site as needed.

Other Duties

· Follows   all applicable policies, federal and state laws, and East House compliance   standards.

· Collaborates   with the Office of Ethics, Compliance & Quality to address   non-compliance, and document corrective actions. 

Note: This job description may not cover all job duties and is   subject to change without notice. Job duties, responsibilities, and/or   activities may change at any time with or without notice.

Qualifications

Required Education and Experience:

· High school diploma or GED required.

· 1-2 years experience Maintenance or Property Management experience.

· Equivalent experience in lieu of education.

Preferred Skills/Abilities:

· Effective written and oral communication skills

· Ability to work cooperatively and effectively with culturally diverse clients, staff and community service providers.

· Ability to maintain professional practices, including confidentiality of financial, client and personnel information.

· Excellent organizational skills and ability to manage multiple tasks simultaneously.

· Basic computer literacy, including Microsoft Outlook, Word and internet use.

Ability to conduct basic internet searches, create and respond to emails (with or without attachments), use simple email features; create and/or edit basic business letters, electronic files, and/or spreadsheets and documents.