Maintenance Technician

Fortis Property Management Job Description

Job Title: Maintenance Technician

Weekly Hours: 40

Department: Maintenance

Prepared by: Human Resources

Reports to: Maintenance Supervisor

Date:8/10/2022

Position Overview:

The Maintenance Technician is responsible for assisting the Community Manager and Maintenance Supervisor in areas of the assigned Community.

Why work for us?

Here, you don't work for us, you work with us. At Fortis, our success is the result of people like you filling out job applications like this. From your first day in the office, you are a Fortis team member. We pride ourselves on employing thoughtful, innovative, and outgoing people, just like you.

And we put our money where our mouth is; we take care of our team. We maintain a competitive commission and bonus structure to recognize your hard work, we guarantee paid time off, and we provide employee rental discounts on our properties because we know that your family at home is and should be your first priority. We also promote internal advancement to further your life in our Fortis family because we believe that our leaders of tomorrow come from the workers of today.

Principal Duties and Responsibilities (Essential Functions**):

You assist in your community's goal to effectively and efficiently lease the property, while also promoting excellence in resident care and service. You work alongside a team of leasing agents in the office and maintenance technicians, groundskeepers, and a maintenance supervisor on your property, all under the direction of your property/community manager. There, your contribution to the team is specifically: 

Financial

 Assist in achieving budgeted maintenance expenses

 Assist in the achievement of the annual budget plan

 Advise the Maintenance Supervisor as to stock levels of supplies and equipment

Facility Management

Physical condition of the community, including the condition of vacation apartments

Advise the Maintenance Supervisor of maintenance problems and solutions

Ensure all work orders are completed in a timely fashion

Provide same day services on work orders

Walk the community daily noting needed repairs

Knowledge of all utility cut offs

Daily communication with the Maintenance Supervisor to discuss progress, follow-up, or complications regarding maintenance activities

Produce 5 day turns on vacant units

Assume emergency on-call duty status as scheduled 

Assist in the maintenance of the maintenance shop

Resident Relations

Provide superior customer service

Complete all work orders and ensure the highest quality of customer satisfaction

Administration

Maintain a professional image and attitude

Attend instructional training classes as scheduled by the Maintenance Supervisor

Adherence to and proper implementation of all Fortis Properties Management policies and procedures

Knowledge of and adherence to the following:

• Fair Housing policies and procedures 
• ADA, OSHA, and EPA policies and procedures 

Other duties as needed or required

Supervision Received:

The Maintenance Technician will report to the Maintenance Supervisor and/or Community Manager. 

Supervision Exercised:

None

Qualifications & Skills:

Education 

• High School graduate or equivalent 
• Some Vocational/Technical school and/or college

Experience 

• 2 years prior property maintenance experience or related field

Special Skills 

• HVAC Certification
• General property operations
• Pool care
• Appliance Repair
• Electrical
• Plumbing
• Safety 
• Professional image