The DoubleTree by Hilton Hotel is looking for a Maintenance Technician to join our team. Our 9 story hotel is set in a glass atrium and is located in the heart of downtown South Bend. We proudly offer our guests a full service restaurant, Baker's Bar & Grill, Starbucks, 15,000 square feet of meeting and banquet space, an indoor pool and fitness center.

Publics & Facilities Supervisor – DoubleTree by Hilton

Education & Experience Requirements

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  Ability to read, write, and communicate effectively in English.

  
  


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  2–4 years of experience in hospitality, facility operations, custodial services, or public area supervision; hotel experience strongly preferred.

  
  


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  Knowledge of cleaning chemicals, equipment, and public-space maintenance standards.

  
  


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  Experience supervising teams in a fast-paced environment.

  
  


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  Previous exposure to pool operations or willingness to obtain Certified Pool Operator (CPO) certification preferred.

  
  


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  Strong customer-service orientation and ability to interact professionally with guests and team members.

  
  


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  Must meet minimum age requirements and adhere to company safety standards.

  
  


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  No employee may pose a direct threat to their own or others’ safety.

  
  

Physical Requirements

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  Ability to stand, walk, and move throughout the hotel for the entire shift.

  
  


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  Ability to lift up to 50 lbs frequently and handle carts, equipment, and supplies.

  
  


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  Ability to bend, reach, climb ladders, and perform repetitive tasks.

  
  


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  Ability to work extended or irregular hours as required by business levels.

  
  

Mental & Supervisory Requirements

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  Ability to approach guest and employee issues professionally and tactfully.

  
  


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  Strong leadership skills with the ability to train, coach, and hold staff accountable.

  
  


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  Ability to manage multiple priorities, meet deadlines, and adapt to changing schedules.

  
  


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  Capable of responding quickly to urgent cleanliness, maintenance, or service requests.

  
  


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  Ability to remain calm under pressure and adjust pace as business needs shift.

  
  

Duties & Essential Functions

Supervisory Responsibilities

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  Supervise and coordinate daily work of Public Area Attendants, Facility Attendants, and supporting staff.

  
  


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  Ensure all public spaces and employee areas meet Hilton brand cleanliness standards, including:

  
  
  
  
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    Lobby and front entrance

    
    
  
  
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    Atrium and corridors

    
    
  
  
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    Restaurant/dining areas

    
    
  
  
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    Starbucks outlet

    
    
  
  
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    Restrooms (public and employee)

    
    
  
  
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    Fitness center

    
    
  
  
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    Pool and outdoor deck areas

    
    
  
  
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    Employee cafeteria, hallways, offices, and back-of-house spaces

    
    
  
  
  
  


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  Assign, review, and complete work orders or cleanliness inspections.

  
  


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  Maintain daily communication with Housekeeping, Engineering, and Front Office to support seamless hotel operations.

  
  


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  Conduct training on cleaning procedures, guest service, safety protocols, and chemical handling.

  
  


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  Ensure staff adherence to uniform standards, attendance, and performance expectations.

  
  

Operational Responsibilities

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  Perform regular walkthroughs of all public and employee areas to identify cleaning needs, safety hazards, or repair requirements.

  
  


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  Maintain restrooms, lobby seating, doors, windows, railings, decorative features, and high-touch areas to Hilton brand standards.

  
  


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  Oversee cleanliness and upkeep of the gym and pool, including:

  
  
  
  
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    Towel stock and amenity levels

    
    
  
  
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    Water quality checks (if trained)

    
    
  
  
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    Cleanliness of decking, furniture, drains, and equipment

    
    
  
  
  
  


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  Ensure restaurant and Starbucks public areas are maintained before, during, and after service periods.

  
  


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  Ensure public area equipment (vacuum cleaners, floor machines, carts, etc.) is maintained, cleaned, and stored properly.

  
  


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  Coordinate deep cleaning projects such as carpet cleaning, high-dusting, pressure washing, and floor care.

  
  


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  Monitor inventory and communicate supply needs (chemicals, tools, replacement items).

  
  


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  Respond to cleanliness-related calls from Front Desk, Engineering, or Management promptly.

  
  

Safety & Compliance

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  Uphold all Hilton brand cleanliness and health-and-safety standards.

  
  


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  Maintain accurate SDS records and ensure proper chemical usage.

  
  


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  Report and mitigate unsafe or hazardous conditions immediately.

  
  


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  Assist with emergency situations and support life-safety procedures when necessary.

  
  

Administrative Duties

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  Attend required meetings and departmental training sessions.

  
  


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  Complete daily logs, inspection checklists, and shift reports.

  
  


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  Participate in scheduling, time management, and performance evaluations as directed by management.

  
  


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  Support cross-training with Housekeeping and Engineering teams.

  
  


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  Perform other duties as assigned by the Executive Housekeeper or Hotel Management.

  
  

DoubleTree South Bend Downtown is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. M/F/V/D