Maintenance Training Manager

WHO WE ARE
At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.
 

Job Summary

The Maintenance Training Manager plays a critical role in building technical  capability on the shop floor by developing practical, high‑quality technical training materials and delivering hands‑on maintenance training and coaching. This role ensures that maintenance knowledge (including machine specific knowledge), skills, and standards are effectively transferred and sustained through structured training aligned with the Education & Training (T&E) Pillar methodology across mechanical, electrical and control assets. They will work with OEM and cross-functional teams to shape how learners acquire knowledge and skills, ensuring that educational content is engaging, relevant and effective to support operations goals. 

ESSENTIAL FUNCTIONS

• Develop, update, and maintain maintenance training materials using instructional design and adult learning principles to engage maintenance technicians and maximize knowledge retention. 
• Coach and support technicians to build mechanical, electrical and controls capabilities per job requirements across all shifts.
• Create and organize a digital library of training materials including technical manuals, reference guides, Job Breakdown Sheets (JBS), Troubleshooting guides, One‑Point Lessons (OPLs), Simulators, Presentations and instructional videos.
• Plan and deliver hands‑on maintenance training on equipment, training modules, and in production areas, ensuring safety and standard work adherence.
• Build and deliver onboarding training content for maintenance employees.
• Translate hands‑on maintenance work into standardized, repeatable training content aligned with site standards and Training & Education (T&E) methodology.
• Develops and coaches a team of maintenance assessors to train, recruit and evaluate new employees as part of the train-the-trainer program. 
• Develop and maintain maintenance skill matrices, competency checklists, assessments, and job breakdowns to validate technician proficiency through hands‑on evaluations and standardized criteria.
• Identify maintenance skill gaps related to operational losses and support competency gap reduction initiatives through targeted training solutions.
• Apply Instructional Design industry knowledge, new learning tools, and trends to internal practices.  
• Manages current training databases such as Poka, Alchemy and SharePoint.  
• Support maintenance department in capturing videos for breakdown analysis and troubleshooting.  
• Assist with campaigns from industrial performance, serving as the content creator for LPW teams. 
• Participate in the Training & Education Pillar and Planned Maintenance Pillar to ensure operational, supervisory and managerial training activities throughout the plant contribute to driving out losses.  
• Collaborate with leadership team to analyze the learning needs of the target audience and the organization's goals to determine what knowledge and skills need to be developed. 
• Evaluate the effectiveness of learning materials and programs, gathering feedback and making revisions to improve learning outcomes. 
• Perform other duties as required. 

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• Bachelor’s degree in Engineering or a related technical field or 5+ years’ experience in industrial maintenance within a manufacturing environment.
• 5+ years’ hand-on experience in maintenance department.
• 2+ years’ experience in training, developing instructional materials and in a manufacturing environment. 
• Proven experience delivering technical training to adult learners.
• Ability to translate complex maintenance concepts into clear, trainable standards.
• Ability to work directly on the shop floor in a training and coaching capacity.
• Ability to work independently and execute training projects in changing environments and work processes.
• Experience using structured training tools such as Job Breakdown Sheet, competency checklists, and skill matrix preferred.
• Familiarity with graphic design programs. 
• Proficient in Microsoft Office (Word, PowerPoint, Excel, Teams). 
• Soft skills: adaptability, problem solving, time management, persuasion, conflict resolution, organization, attention to detail and decision making. 

Other Job Requirements

• Required to regularly sit at a workstation.  
• Required to regularly stand or walk.  
• Occasionally required to lift and/or move up to 50 pounds.  
• This position must be able to concentrate for extended periods of time paying close attention to detail.  
• Potential for very warm or very cold working environment/depending on area of assignment. 
• Interfacing with various manufacturing equipment and office computer equipment. 
• Flexibility around work hours to interact with key employees on all shifts (24-hour facility). 

Salary: $117K to $153K / year