Maintenance/Houseperson Utility

POSITION SUMMARY:

The Maintenance function of the position is to perform “finishing” duties throughout the various departments within the hotel by fielding guest maintenance requests, completing assigned engineering tasks and performing preventative maintenance. The Houseperson function of the position provides janitorial support to the hotel by ensuring all common areas are clean and tidy at all times. 

ESSENTIAL FUNCTIONS:

• Maintain and clean common areas, public bathrooms and work areas.
• Perform maintenance duties such as hanging pictures, mirrors, light fixtures.
• Ensure follow through on all issues and discrepancies as pertaining to Engineering.
• Perform basic carpentry work and furniture repairs.
• Maintain pool area: take pool readings and document, replenish towels, clean pool, deck and fixtures as assigned.
• Proficient in basic Building Services Engineering; including, but not limited to wall vinyl repairs, tile work, grouting, caulking, plaster, and painting.
• Maintain operation for interior/exterior of facility; including, but not limited to plumbing, heating & cooling, structural, and ground care.
• Clean furnishings, floors and carpets – using an extractor/shampooer.
• Assist housekeeping staff with laundry removal.
• Wash loads of laundry as required.
• Perform property walks to ensure cleanliness, functionality and security.
• Replenish supplies in guest rooms.
• Perform housekeeping tasks as required: change bed linens & empty guest room trash as needed.
• Collect all garbage from containers and dispose into the appropriate dumpster.
• Complete assigned cleaning and maintenance requests as informed by the front desk.
• Shovel snow from walkways when required.
• Sweep and mop kitchen floors, walls, fixtures and equipment as deemed necessary.
• Assist with bellman duties as required.
• Clean all lounge tables and counter tops.
• Reply to guest questions and handle any concerns.
• Ensure hotel security by informing manager on duty of any exterior loitering or security concerns.
• Attend mandatory meetings & hotel functions.
• Report any and all wear and tear of furniture and/or equipment, as well as and safety concerns in your work area, to the General Manager.
• Comply with all company standards and policies, as established in the employee handbook.
• Other duties as required.

SUPERVISORY RESPONSIBILITIES:

None

EQUIPMENT TO BE USED:

Electrical and manual tools appropriate to completing the project/maintenance required

EDUCATION REQUIRED:

• High school diploma or equivalent.
• Combination of experience and education.

EXPERIENCE REQUIRED:

• 1 year related experience and/or training; or equivalent combination of education and experience.
• Previous hotel experience preferred, but not required.

SKILLS, AND CAPABILITIES REQUIRED:

• Working knowledge of HVAC, Electrical, Plumbing, Carpentry and Painting required.  
• Knowledge of safety codes and tool usage required. 

TYPICAL PHYSICAL DEMANDS:

• Able to lift and carry up to 50 lbs.
• Able to bend, stoop, walk, crawl into awkward spaces and climb ladders.
• Able to see, talk and hear. 
• Must be able to traverse property and facility to diagnose building issues and plan repairs or maintenance.
• Must be physically able to perform repairs when needed.

TYPICAL MENTAL DEMANDS:

• The ability to: listen, read, write, and speak, both clearly, and effectively ensures that the lines of communication are open between the Associates and guests at the hotel; and is absolutely essential. Customer service is our priority, so it is imperative that all Associates communicate to the best of their ability. 
• The ability to perform basic mathematical functions: adding, subtracting, multiplying, and dividing, using whole numbers, common fractions, and decimals. 
• The ability to apply the use of common sense & understanding in order to carry out instructions, whether in written, oral or diagram form. 
• Must possess conflict resolution skills. 

WORKING CONDITIONS:

• Responsibilities are performed in close proximity of people. 
• Exposure to detergents, cleaning solvents, paints and chemicals used for repairs and maintenance.
• Employees are expected to comply with existing safety procedures.
• The ability to work in close proximity with others comfortably, while multitasking in a fast paced environment. 
• Hospitality environment requires polite, professional conduct and communication at all times. 
• Must be able to work a flexible schedule; days, nights, weekends, and/or holidays as needed.