Maître D Luxury Hospitality Nicabanos Cigar Lounge

Nicabanos Cigar Lounge, Miami Beach’s premier luxury cigar destination, is seeking a refined and service-driven Maître D’ to lead our front-of-house operations and support our floor staff in delivering a seamless, elevated guest experience.

About the Role

As the Maître D’, you are the heart of the guest experience at Nicabanos. This role requires a balance of grace, control, and leadership — overseeing the guest journey from the moment of arrival to departure, while working hand-in-hand with the service team to maintain the pace, flow, and exceptional standards of a luxury environment.

You will be responsible not only for greeting and seating guests but for orchestrating the entire floor — guiding the rhythm of service, supporting the servers and bartenders in real-time, anticipating issues before they arise, and ensuring that every guest interaction is polished, personal, and memorable.

Key Responsibilities

Guest Experience & Hosting

• Serve as the first point of contact for guests with a warm, welcoming, and composed presence

• Manage reservations, walk-ins, and guest waitlists using platforms like OpenTable or Resy

• Recognize VIPs and regular guests, noting preferences and special occasions

• Maintain a calm and controlled front-of-house presence, even in high-volume hours

• Ensure guests are continuously attended to and feel valued throughout their visit

Floor Coordination & Service Support

• Act as the floor conductor, ensuring service runs smoothly across all sections

• Proactively assist servers with table needs, guest inquiries, or special requests

• Monitor table timing, guest pacing, and server efficiency

• Step in to adjust floor flow or guest seating to maintain a premium experience

• Communicate closely with bar and kitchen staff to align on guest timing and service quality

• Uphold and enforce service standards, presentation guidelines, and luxury hospitality tone

Team Collaboration & Culture

• Support training and coaching of new front-of-house staff

• Lead by example, setting a tone of professionalism, courtesy, and consistency

• Handle guest concerns or service recovery with diplomacy and discretion

• Assist with special events, lounge buyouts, and private bookings

Qualifications

• 3–5 years of luxury hospitality experience (fine dining, private clubs, cigar lounges, or 5-star hotels preferred)

• Strong background in floor supervision, guest hosting, and service coordination

• Excellent communication, multitasking, and conflict resolution skills

• Familiarity with upscale cigar culture and beverage service a plus (training available)

• Experience with reservation platforms and guest CRM systems

• Impeccable grooming, professional demeanor, and attention to detail

• Bilingual (English/Spanish) is a plus but not required