Maitre D / Restaurant Host

Maitre'D/Host:

The primary responsibility of the Maitre’D is to ensure guests are cheerfully greeted, whether in person or on the telephone, and to seat arriving guests in a timely manner. They also serve as the restaurant’s first and last impression and must make sure guests thoroughly enjoy their dining experience.

Essential Functions

• Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure.


• Provides enthusiastic customer service while interacting with guests and co-workers.


• Approach and greet customer in prompt and courteous manner, thanking them upon departure.


• Determine guest’s requirements, (i.e., the number in a party, smoking preference, other   accommodations required such as wheel chairs access, comps, etc.).


• Seat arriving guests as quickly as possible and determine accurate wait periods as needed.


• Properly rotate server stations when seating guests (requires knowledge of server abilities).


• Assist service staff in ensuring tables are cleared and cleaned after each use, and are set properly.


• Ensure all areas of the restaurant are clean, particularly entrance and podium area.


• Answer telephones using proper phone etiquette as described in company standards.


• Accepts restaurant reservations upon availability.


• Follow proper opening and closing procedures including necessary paperwork and reports.


• Manages all reservation, VIP player tracking and special request functions as well as coordinate guest comping issues with the Racino Host department.


• Accepts payment for orders and provides accurate change; efficiently and accurately uses point of sale system and multiple payment methods.

Knowledge, Skills & Abilities

• Work requires effective communication in English, both verbal and written form in a professional manner.


• Must present a neat and professional appearance.


• Work requires attention to detail and accuracy.


• Work requires interactions with customers, public and co-workers.


• Work requires use of a computer and/or cash register.


• Requires cash handling skills.


• Must be able to work independently and with a team.


• Must be able to stand for prolonged periods of time and/or entire shift.


• Responds to visual and aural cues while adapting to extreme temperature changes.


• Must be able to work at a fast pace and in stressful situations.


• Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.


• Must be able to read, write, speak and understand English.


• Familiar with all phases and operations of the kitchen and able to have a sense of urgency and react to changing business demands express excellent communication skills.


• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.


• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.


• Respond to visual and aural cues.


• Must have the manual dexterity to operate a computer and other necessary office equipment.


• Must be able to tolerate areas containing dust, loud noises and bright lights.


• Must be able to work varied shifts, weekends and holidays as needed.


• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.


• Ability to speak distinctly and persuasively.


• Must be able to read, write, speak, and understand. 

 Education and Experience

• High school diploma/GED required.


• Work requires a minimum of 6 months- 1 year work related experience.

 Required Certification/License

• Must be able to obtain an Ohio Lottery Commission license.