Major Accounts Contracts Administrator- Grand Rapids MI

Company : Applied Innovation

Job Description - Major Accounts Contracts Administrator- Grand Rapids MI

About Applied Innovation

Applied Innovation, a leading provider of office technology solutions, is dedicated to delivering best‑in‑class service and support to our clients. We are seeking a highly energetic, dependable, and detail‑oriented individual to join our Major Accounts Contracts team. This full‑time onsite role is based in Grand Rapids, Michigan, with standard hours of 8 AM to 5 PM, Monday through Friday.

Key Responsibilities

Contract Creation & Billing
- Generate new service and equipment contracts.
- Prepare and issue accurate billing documentation.
Database Management
- Manage account changes and updates to ensure accurate records
- Extend, modify, or cancel existing contracts as needed.
- Input and correct meter reads; troubleshoot and resolve meter‑entry errors.
Cross‑Functional Collaboration
- Develop and maintain strong, trust-based relationships with both major account representatives and client contacts
- Proactively monitor account activity and identify trends, anomalies, or opportunities for improvement
- Work collaboratively with internal teams to support smooth refreshes and ongoing account maintenance
Reporting & Analysis
- Develop and maintain spreadsheets in Microsoft Excel to track contract metrics and status.
- Generate ad‑hoc reports to support management decisions.

Minimum Qualifications

High School Diploma or equivalent
Excellent verbal and written communication skills
Client‑focused mindset with strong interpersonal skills
Proficiency with computers and common software applications (including Microsoft Excel)
Meticulous attention to detail and strong organizational abilities
Dependable, punctual, and able to thrive in a fast‑paced, team‑oriented environment
Confidence in presenting observations and suggestions to sales reps.
Proactive mindset with a focus on continuous improvement and problem-solving

What We Offer
Applied Innovation offers a full benefit program that includes medical, dental, life insurance, short- term disability, 401(k) with company match, paid vacation, an onsite fitness center and paid holidays.

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Major Accounts Contracts Administrator- Grand Rapids MI

Job Description - Major Accounts Contracts Administrator- Grand Rapids MI

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