Makeup Artist/Product Sales Specialist - Beachwood, OH

Position Summary:

The Makeup Artist/Product Sales Specialist is responsible for ensuring exceptional service delivery to cosmetic patients. This role involves reviewing treatment plans, coordinating financing options, scheduling appointments, and managing patient product needs. A primary focus is placed on delivering superior customer service while contributing to the practice’s cosmetic marketing strategies to drive sales growth.

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Greet patients and handle check-in and check-out processes, ensuring their scheduling needs are met promptly and efficiently.


• Build and retain patient relationships by providing compassionate and exceptional care.


• Educate patients about available cosmetic services and products, fostering informed decision-making.


• Coordinate and manage appointments for multiple procedures, ensuring seamless scheduling.


• Collaborate with the team to achieve daily and monthly cosmetic revenue targets as set by leadership.


• Serve as a knowledge leader on cosmetic products and services, training team members as necessary.


• Address and resolve patient concerns regarding products or services, responding to inquiries via calls, emails, or messages within 24 hours.


• Anticipate and fulfill patient needs, ensuring a concierge-level experience for all.


• Plan and execute marketing events to promote cosmetic services and products.


• Monitor and maintain adequate inventory levels for retail and treatment products.


• Demonstrate regular and reliable attendance to support practice operations.


• Perform additional duties as assigned by management.

Knowledge, Skills, & Abilities:

• High school diploma or equivalent required.


• Experience:




• Minimum of one (1) year in a dermatology office or spa setting.


• Two to three (2-3) years of experience in retail sales or customer service.




• Technology Proficiency:




• Proficient in Microsoft Office applications.




• Additional Skills:




• Strong ability to train and mentor team members.


• Excellent interpersonal and communication skills.


• Proven capability to contribute to and execute marketing strategies.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Physical Requirements:




• Occasionally required to stand, walk, and sit for extended periods.


• Use hands to handle objects, tools, or controls; reach with hands and arms.


• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.


• Occasionally lift, push, pull, or move up to 20 pounds.


• Ability to float to other clinic locations as needed.




• Vision Requirements:




• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.