MA/MOS for Behavioral Health

You belong here! At Family Health West, you’re more than an employee, you’re family. 

When you enter our facility, you know it’s Family Health West because, well, the color speaks for itself. You’ll be part of a team that strives to bring color to care in a vibrant environment by creating fun, effective treatment programs helping to empower and inspire our patients while providing the tools and care they need to achieve their wellness goals. 

When we say you’ll do what you love, we mean it! Welcomed by open arms and warm smiles, you’ll join a team that encourages professional growth. We are sure to put on our listening ears when you share new ideas and approaches to care because that’s what got us to the top! You’ll wear your badge proudly, knowing that you contribute each day, to providing care that is unmatched, in western Colorado.

So, what are you waiting for?! Fill out the application now, and when you hit send do a little happy dance knowing that you just made our day. If it still sounds too good to be true, come see for yourself. Call us to schedule a tour and meet your new best friends!

About Family Health West

Our roots go deep -- founded by the community in 1946, it’s no wonder our hospital feels like coming home. We were built from the ground up with the hands of our own community, a labor of dedication and hope by our people, for our people, for the future. 

At Family Health West we go beyond what corporate hospitals deliver, we’ve created a culture of prosperity where warmth, passion, and care flourishes. As we focus on continually improving outcomes for patients, our network of healthcare providers includes a 25-bed critical access hospital, one of the largest rehab providers in western Colorado, outpatient surgical services, specialty clinics, emergency services, skilled nursing, and assisted living facilities.

Nestled at the base of the Colorado National Monument, Family Health West has an outdoor paradise at your back door. The community culture is fitting for outdoor lovers, bikers, hikers, or those just simply soaking in the panoramic views.

ESSENTIAL FUNCTIONS:

Medical Office Specialist

• Communicates the scheduling and patient process. Collects and documents all patient demographics. 


• Insurance eligibility verification and collection of appropriate copays. Receive and post all payments as appropriate.


• Provide efficiencies in scheduling and managing patients and scheduling of appointments, assemble patient forms for appointments.


• Maintain strong organizational structure, workflow, and operating procedures for medical practice.


• Knowledge of medical practice principles, practices and procedures.


• Process incoming and outgoing calls efficiently, politely and as quickly as possible. Document phone messages in EHR as appropriate. 


• Alert supervisor to any insurance issues in an efficient and timely manner.


• Promote existing and new programs and/or policies of Family Health West and the outpatient clinics both internally and externally, exhibiting professional and respectful behavior to others at all times.


• Complete scanning as assigned into patient charts in a timely manner.


• Direct patient contact assisting with intake registration, escorting and assisting physician with duties as assigned.


• Demonstrate fiscal responsibility.


• Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.


• Communicate necessary information to others as appropriate.


• Provide support of projects and demonstrate strong communication skills both oral and written.


• Follow up on patient referrals ensure timely processing.


• Call for authorization for Worker’s Compensation patients.


• Submit for authorization of treatment/procedures to insurance companies as needed and directed by Practice Manager or Practice Director.


• Prepare and send all referrals/documentation to outside providers as needed.


• Request documentation from outside providers and scan documentation into Medical EMR. Access records from QHN and Paper version as needed.


• Participate in regularly scheduled staff meetings with each practice MOS staff and Staff Manager to go over any issues, new processes, etc.


• Maintain knowledge of programs such as Patient Portal, EMR, QHN, Gmail and associated programs, etc.


• Train new hires as needed.


• Comply with Competency Audits and Trainings as directed by Practice Directory/Practice Manager.


• Other job related duties as assigned.

                Medical Assistant

• Checks schedule each day to confirm work day schedule. (Schedules are subject to change).


• Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.


• Accurately and truthfully complete patient records in a timely manner.


• Work harmoniously with Physician and Clerical staff to meet all patient needs.


• Take and record vital signs, height/weight, intake/output, collection of routine urine specimens, monitors/records elimination.


• Demonstrate the ability and skill to provide medical assistance to patients at the direction of the Physician and within scope of practice as it applies to medical training.


• May carry out therapeutic measures under the direction of the Physician (such as changes of bandages, suture removal, splint application, and/or application of heat or cold, etc.)


• Assist with transporting patient, within the facility, for x-ray, CT and/or lab services. Will assist with transporting patient to and from patient’s vehicle or patients designed method of transportation.


• Assist with transfers or admissions to other physicians or facilities.


• Shall ensure that all education of continuing education requirements and preventive medicine changes are up to date which shall include but not be limited to, vaccines (adult and pediatric), mammogram, PAP, colonoscopy and any other changes in preventive patient needs.


• Works collaboratively with clinic staff on programs to improve patient outcomes.


• Provide patient education as directed by the physician.


• Complete daily routine assignments.


• Assist with coordination of work with Clinical Nurse Manager/Clinical Staff Manager for follow up on missed appointments, reminder calls, lost toe care calls, and high risk referrals. Track abnormal PAPS and mammograms using 121 and ensure proper patient follow up and referrals as assigned by the Clinical Nurse Manger/Clinical Staff Manager.


• Serve as back up for clinical team members as needed including vacations, illnesses, lunches, etc.


• Help in development of education and in service for staff under the direction of the Clinical Nurse Manager/Clinical Staff Manger.


• Other job related duties as assigned.

WAGE RANGE: This position starts at $20.60 and goes up based on experience. 

Immunizations required for employment, including flu vaccine

FHW offers a full benefits package including:

FOR ALL EMPLOYEES:

Employee Assistance Program

403 (B) with 4% match from FHW and zero day vesting schedule

FOR FULL TIME EMPLOYEES WORKING AT LEAST 30 HOURS A WEEK

Medical Plan Options:

1. PPO plan with copay/coinsurance and lower deductible


2. High Deductible Health Plan with the option for a Health Savings Account.

• Telemedicine includes in both plan options.

Dental

Vision

Life Insurance/ Accidental Death and Dismemberment Insurance

Disability Insurance with a Short and Long Term Option.

Critical Illness and Accident Plans

Cafeteria Options: Health Reimbursement/ Flex Savings 

A host of other options to include: Pet Insurance, Identity Protection, Travel protection.