Management Analyst

Job Summary: Responsible for maintaining and enhancing the system applications based on the needs of the users. The analyst must support new system implementations, upgrades, queries, report writing and on-going system maintenance. Interprets specifications and/or customer needs to create, modify or change system configuration with a high degree of accuracy and quality. Solves production problems around the clock. Documents and communicates programs and projects.

Minimum Education: High School Diploma or GED. Bachelor's Degree in Computer Science, Math, Engineering or other related field preferred.

Licensure, Registration and/or Certification: None.

Work Experience: 1 - 2 years related experience.

Knowledge, Skills and Abilities: An understanding of the system application to be supported such as Ulticare is needed. Basic business processes and procedures knowledge is required. PC Office Software skills are also needed.

Essential Functions and Responsibilities: Performs necessary investigation, analysis and evaluation of current systems to enhance or modify them to meet the changing needs of the user environment. Creates, from analysis done, the system specifications required to implement needed solutions. Performs any needed initial research to determine project feasibility. Develops/assists in the development of work plans, task sequencing, and the extent to which tasks may be performed concurrently. Assigns and manages programming tasks, tests, and training. Monitors the day-to-day policies, procedures and needs of the user areas and is responsible for system changes to meet those needs. Responsible for creating and executing go-live plans. Insures the appropriate change control procedures are followed. Responsible for project communication to other team members, users, management and other applicable IS areas. Performs any required programming tasks. Creates the appropriate systems documentation using available automated tools for word processing, flowcharting, etc.

Decision Making: The carrying out of non-routine procedures under constantly changing conditions, in conformance with general instructions from supervisor.

Working Relationships: Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with other healthcare professionals and staff.

Special Job Dimensions: None.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job.  This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

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