Management Analyst

ReefPoint Group, LLC is a Service-Disabled Veteran Owned Small Business that was founded by Naval Academy graduates in 2008 who saw an opportunity to make a change and continue serving others to help ensure our nation’s Veterans and military servicemembers receive the finest healthcare and support services. We further this stewardship mission today while using proven, agile development and improvement methodologies to optimize processes and achieve desirable outcomes for a spectrum of Federal agencies. 

In the realm of smaller, boutique consulting firms, we strive to be the leader and choice for government agencies’ transformation and growth. We do this by continuing meaningful service, being a thought and innovation leader, and empowering transformation to create lasting, measurable impacts that positively affect the organizations we serve. Our people embody a culture of professionalism, commitment, service, innovation and respect for big ideas and creative solutions. Our team seeks out challenges and brings the expertise and innovation to solve them. We serve, we innovate, and we empower. 

Core Values of ReefPoint Group:

• Integrity in all things- Conduct yourself in an honest, ethical, and reliable manner when interacting with people and performing job duties
• Service before self- Treat people with respect, place the interest of the team above your own, create a culture of trust, and be empathetic in your approach
• Curiosity always- Listen to understand, understand the power of asking questions, be open to new ideas, and seek to always learn
• Boldness throughout- Trust in your ability, be creative in thought, demonstrate a willingness to be flexible, take ownership, and be a leader people are proud to follow

Behavioral Competencies:

• Action Oriented - Takes action and identifies new opportunities, displays a “can-do” approach, steps in to help when needed, identifies solutions.  
• Balances Stakeholders - Balances the interests and needs of multiple stakeholders, able to prioritize appropriately, serves as a liaison between different groups, understands stakeholder requirements, expectations and needs, considers all factors when making decisions. 
• Business Insight - Has an in-depth understanding of the business, keeps up with and identifies trends in the marketplace, uses business knowledge to identify opportunities.  
• Decision Quality - Makes sound decisions even in the absence of complete information relying on a mixture of analysis, wisdom, experience, and judgment, considers all relevant factors and uses appropriate decision-making criteria, separates opinions from facts, seeks input from pertaining sources.  
• Manages Complexity - Asks questions and accurately analyzes the situation, evaluates pros and cons and evaluates risk, looks at diverse sources when solving a problem.   
• Optimizes Work Processes - Identifies and creates processes necessary to get work accomplished, creates efficient workflows, designs processes and solutions that align with business objectives, focuses on continued improvement.  

Core Responsibilities:

• Conduct organizational studies and evaluations 
• Conduct work simplification and measurement studies 
• Design systems and procedures 
• Prepare operations and procedures manuals to assist management in operating more efficiently and effectively 
• Collaborate with stakeholders to facilitate successful implementation of new systems and procedures 
• Apply comprehensive knowledge across key tasks and high impact assignments 
• Evaluate performance results and make recommendations for any major changes affecting short/long term organizational growth and success 
• Operate with appreciable latitude in developing methodology, processes, practices, and procedures on assignments 
• Promote, track and measure compliance with program changes by creating and implementing appropriate data collection, reporting and/or recordkeeping processes 
• Review results of program changes for efficacy 
• Conduct observations to determine the methods, equipment, and personnel needed on different projects 
• Other tasks and assignments as assigned 

Qualifications and Experience:

• Bachelor’s degree required 
• Minimum of 6 years’ of progressive experience  
• Strong analytical and problem-solving skills 
• Thorough understanding of business and management principles 
• Ability to constructively collaborate with various stakeholders 

Work Authorization/Security Clearance: This role requires US citizenship 

Work Location: Hybrid work environment in San Antonio, TX

Work Environment: Work will be done in an office setting/environment and will need to constantly operate a computer and other office equipment. The person in this role will need to have the ability to remain in a stationary position 75% of the time and occasionally will need to move about inside an office environment. This position frequently communicates with other employees and external stakeholders. The person needs to have the ability to accurately exchange information in these settings. This position is on a hybrid work schedule, with some time spent in our San Antonio, TX office.