Job Summary:
The Manager will be responsible for cultivating an encouraging atmosphere that fosters collaboration within the store team, ensuring a continuous commitment to operational excellence. In this role, the Manager will enhance the team’s skills to provide the ‘Smoothie King Experience’ for both team members and guests, devising impactful strategies to achieve positive outcomes and balancing other corporate priorities, focusing on strategic, operational, and leadership excellence.
Supervisory Responsibilities:
- Recruits, interviews, hires, and trains individual contributor level staff in the department.
- Oversees the daily workflow of the team.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of team members in accordance with company policy.
Essential Functions / Major Responsibilities:
Workforce Management: the overall management of the team, covering staffing, sourcing, onboarding, and scheduling.
Learning and Development: empower team members with the right knowledge, skills, and abilities to achieve excellence.
Operational Excellence and Continuous Improvement: leverage appropriate systems to consistently provide the Smoothie King Experience and offer guidance for continuous improvement.
Sales and Inventory: ensure optimal product placement and quantities to enhance sales growth while minimizing waste.
Culture and Team Engagement: foster a positive work environment, encourage open communication, and promote team member involvement in decision-making processes.
Position Requirements:
- High school diploma required. Associate or bachelor’s degree in business, hospitality management, or similar field is preferred.
- Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
- Valid driver’s license and ability to provide proof of adequate car insurance.
- Basic computer knowledge (Microsoft Word, Excel, and general POS functionality).
- Experience with OSHA, EEOC, and other federal and state laws and local statutes.
- ServSafe Management Certification.
- Personal passion for health and fitness is a plus.
Work Environment:
- This job entails frequent exposure to high temperatures and extreme cold. There is frequent contact/immersion of hands in water and sanitation solutions; and contact with produce items, dairy products, and frequent allergen-related items such as nuts, citrus, peanut butter, cinnamon, etc.
- Requires working under stressful conditions or working irregular hours.
- Required to work a minimum of 45 hours per week, ensuring effective store operation, with expectations to accommodate a mix of daytime and nighttime shifts, as well as at least one weekend per month. This may also involve working during holidays or special events.
- Must be able to work safely in a noisy area.
- Requires maintenance of a store office space. Meetings are occasionally conducted remotely with frequent video conferences.
Physical Requirements:
- Must be physically able to audit/inspect store sites including walking properties, bending, stretching, squatting, and kneeling.
- Must be able to stand for periods of up to eight (8) hours.
- Must be able to lift up-to 55 pounds at a time. Required to use assistance when available i.e. hand trucks, ramps, or another team member.
- Prolonged periods sitting at a desk and working on a computer.
Travel Required:
- Less than 10% of travel required.
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