Manager A - Youth Assessment Center (Youth & Family Resource Center)

Position Summary 

The Assessment Center Manager is responsible for overseeing the center’s daily operations and ensuring the effective implementation of assessment processes. This role involves leading and supporting youth advocates through training, mentorship, and ongoing professional development. The manager will coordinate programs, ensure timely assessments, and guide the development and follow-up of action plans with youth and their families. The position will help to ensure youth advocates are well-equipped with the skills and support needed to thrive in their roles 

Pay Grade: 55 

Salary Commensurate with Experience and Education 

Minimum Qualifications 

• Five (5) years’ work experience in youth advocacy, program management; AND 

• Bachelor’s degree from an accredited college or university in Social Work, Education, Psychology, Public Administration, or a closely related field; OR  

• Master’s degree is preferred. 

• An equivalent combination of education and/or experience. 

• PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED. 

Duties and Responsibilities 

• Manages all day-to-day activities to ensure assessments and related activities are conducted effectively. 

• Supervises the planning, execution, and review of assessment activities. 

• Designs and delivers training programs for youth advocates to ensure they have the skills and knowledge necessary to perform their roles effectively. 

• Provides Mentorship and Support to Youth Advocates.  

• Develops, coordinates, and oversees specific programs within the assessment center, including the food pantry and the clothing closet. 

• Works with youth advocates to ensure timely creation of action plans and ensure follow-up actions are performed. 

• Tracks the progress of youth advocates and program outcomes. 

• Supports the continuous professional development of youth advocates through feedback, training, and career growth opportunities. 

• Organizes workshops, seminars, and other educational activities that promote growth and development. 

• Fosters a collaborative work environment by regularly communicating with team members, stakeholders, and families. 

• Ensures all assessment processes and activities comply with applicable regulations and standards. 

• Maintains accurate records and prepare reports on the center's activities, assessments, and youth progress. 

• Performs other related duties as required or directed. 

KSAs 

• Knowledge of legal and policy frameworks related to youth advocacy and social services. 

• Knowledge of assessment and evaluation methods, case management or working directly with youth in advocacy contexts and/or knowledge of trauma-informed care practices and how they relate to youth advocacy. 

• Skilled in strong leadership and people management. 

• Skilled in excellent written and verbal communication. 

• Ability to design and implement effective training programs. 

• Ability to demonstrate strong organizational and time-management abilities. 

• Ability to demonstrate familiarity with legal and policy frameworks related to youth advocacy and social services. 

• Ability to work collaboratively with diverse teams and stakeholders. 

• Ability to manage teams or lead training and development programs. 

• Experience in developing or managing assessment and evaluation tools 

Disclaimer 

This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate. 

Shelby County Resident Disclaimer  

All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include appointed positions with the Sheriff’s Office, Division of Corrections, or the Fire Department.