Manager Access Services

Job Details

The Manager, Access Services ensures that Scott Memorial Library (SML) patrons receive high-quality and consistent service through leadership of the Access Services staff, knowledge of library and university resources and services, creative problem solving, and long-term planning. Scott Memorial Library is the largest of the Thomas Jefferson University Libraries located on the center City Campus and serving the university’s health science programs and research. The university libraries are part of the Academic Commons. The Access Services desk at SML is the first point of contact for most patrons, whether in person, on the phone or electronically in chat and email, and the staff provides 90 hours of service a week, Sunday - Saturday.

Job Description

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Manages and coordinates the daily activities of SML Access Services: circulation of library & learning center materials; maintenance of stacks; management of group & individual study spaces; and copying & printing services. 
• Develops and implements departmental policies and procedures.
• Manages Access Department staff, 3.5FTE plus student workers (three to five a semester): training & development; setting work schedules & coordinating desk coverage; setting priorities; approving timecards; conducting annual performance evaluations. 
• Guides Access Services Coordinator in hiring, training and supervision of student workers and working with Financial Aid office to ensure compliance with regulatory guidelines. 
• Coordinates with other SML managers and associate directors to assign Access Services staff to work and projects emanating from other departments. 
• Coordinates collection of statistics (census, Access desk activity, etc.) for reporting to Library and Academic Commons leadership.
• With libraries leadership sets service calendar, and manages calendar in LibCal for Scott spaces.
• Liaises with Thomas Jefferson University Public Safety and Facilities/Housekeeping to maintain safe, clean, and secure environment at Scott Memorial Library. 
• With Scott Memorial Library leadership, helps coordinate use of Scott spaces by other university & student groups.
• Provides circulation services and information assistance to patrons in person, by phone, email, and chat. Refers in-depth queries to colleagues in the appropriate SML department. Interprets library services and policies for members of the Jefferson community. 
• Is an active member of the Scott Memorial Library managerial team. 
• Other duties as assigned.

Competencies (Knowledge, Skills, and Abilities Required):

• Knowledge of academic library operations, particularly circulation/access services
• Proven high-level customer service skills.
• Ability to communicate in a variety of modalities (in person, text/SMS, email, and telephone) clearly and effectively with a diverse community: Access Services staff, students, faculty, academic staff, Academic Commons colleagues, alumni and members of the general public. 
• Demonstrable knowledge of library and office technology; automated library systems (Alma/Primo), MS Office, Springshare tools, etc.
• Demonstrable organizational and project management skills.
• Ability to solve problems, think critically, assess and prioritize operational needs.  Ability to focus and work in a busy environment. 
• Ability to work collaboratively and to demonstrate teamwork in action.        
• Interest in expanding professional knowledge of library and educational technology.

Minimum Education and Experience Requirements:

Education:

• Bachelor’s degree required; course towards or completion of an MLS/MILS/MI from ALA accredited graduate program preferred.

AND

Experience:

• Minimum five years’ experience working at a library circulation or access services desk.
• Minimum two years’ supervisory experience
• Experience working in an academic or health sciences library required
• Experience using library & office technologies: preferably Alma/Primo; Springshare suite: LibAnswers, LibCal, LibGuides; MS Office & Teams.    

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1020 Walnut Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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