Manager - Account Management (Brokerage)

About the Role

The Manager, Account Management is responsible for managing a group of clients and owns the success over an industry vertical encompassing a large portfolio of accounts. This includes supervising and working towards the career development of the account management team, providing support to the operations team and reporting to clients as needed. They are encouraged to build operational efficiency amongst their team, set and implement strategic initiatives, and demonstrate strong management and team development capabilities.  

Focus on the healthy growth of large enterprise accounts, primarily within the food and CPG space.

This position must be able to work at our office in Chicago.   

What the Candidate Will Do

• Proactively identify and communicate issues, propose and implement solutions for continuous improvement regarding processes, cost, service, and profitability   

•  Work across functions to continually seek new solutions for team efficiency and customer logistics challenges  

•  Responsible for training and career development of direct reports (including 1 on 1’s, coaching, sequential performance reviews and mentoring)   

• Develop and distribute customer reports and internal performance management reports  

• Drive forward the future vision of Uber Freight with our product team and help sell that vision to our customers 

• Rate Quotes  

• Monitor and hold team accountable for all key job functions   

• Establish and maintain effective relationships with all internal and external customers through professional and timely communications and inquiry responses  

• Leverage knowledge and understanding of Modes, Rates, Weights, Volumes, Pallets, etc. based on Customer's shipping requirements     

Travel  

• 5% 

Basic Qualifications

• High School diploma of GED equivalent


• At least 5 years experience within transportation/logistics industry


• At least 5 years account management experience


• Held a Lead or Senior level Account Management role

Preferred Qualifications

• Bachelor’s degree in Supply Chain Management, logistics, or other related fields 


• Advanced knowledge in modes of transportation, financial processes and P&L responsibilities 


• At least 2 years People Management experience 


• Knowledge of Tableau 

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

• Illinois: The salary range for this role is $73,800 to $98,100 a year.

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.