Manager, Account Manager

About the Role

The Manager of Account Management leads a team responsible for owning and growing revenue across an existing customer base. This role is accountable for net revenue retention, including upsell, cross-sell, renewals, and accurate forecasting, while ensuring customers expand their usage in line with business value.

This leader ensures the team executes a scalable, data-driven commercial motion, balancing strong customer relationships with disciplined pipeline management, forecasting rigor, and predictable revenue outcomes.

This is a full-time, hybrid position based out of our Oakland, CA, or Denver, CO offices. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You’ll Use

Catalyst, Outreach, Salesforce, Slack, Looker, Sigma

What You’ll Do

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  Lead, coach, and develop a team of Account Managers responsible for renewals, expansions, and revenue growth.

  
  


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  Own team performance against revenue targets, including consumption growth, upsell, cross-sell, and renewal outcomes.

  
  


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  Establish and enforce forecasting discipline, ensuring accuracy across pipeline, renewals, and expansion revenue.

  
  


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  Drive consistent account planning and expansion strategies aligned to customer usage patterns and value realization.

  
  


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  Partner cross-functionally with Customer Success, Marketing, RevEx, Deal Desk, and Product to ensure seamless execution across the customer lifecycle.

  
  


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  Inspect pipeline health, deal quality, and renewal readiness; proactively address risk and slippage.

  
  


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  Optimize processes, tools, and operating cadence to support efficiency in a high-volume, high-growth environment.

  
  

Skills We’re Looking For

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  5+ years of experience in SaaS account management, sales, or revenue leadership, with prior people management experience preferred.

  
  


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  Proven success owning revenue in a consumption or usage-based pricing model.

  
  


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  Strong command of forecasting methodologies, pipeline inspection, and revenue analytics.

  
  


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  Demonstrated ability to coach teams on commercial strategy, negotiation, and value-based selling.

  
  


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  Excellent cross-functional collaboration and executive communication skills.

  
  


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  Comfortable operating in fast-paced, ambiguous environments with evolving processes.
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
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