Manager Assistant

Description

We are seeking a highly motivated Manager Assistant to join our team in Newton, IL. The successful candidate will be responsible for taking care of the customer with their building materials and flooring needs.  The Manager Assistant works alongside the Store Manager to ensure store operations are always running effectively and is responsible for daily operations of the store in the Store Manager’s absence. The Manager Assistant must be an exemplary employee, with a driven personality, a passion for success and always displaying and promoting KBC culture.

To excel in this role, these qualities are essential:

• Communication Skills
• Integrity
• Honesty
• Problem Solving Skills
• Team Player
• Safety First Mentality
• Pro-Active Outlook

If you are a self-starter with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Requirements

Essential Duties and Responsibilities of the Manager Assistant

The essential functions include, but are not limited to the following:

Customer Service: Lead by example in providing excellent customer service; Build relationships with customers, vendors and team members; Respond to customer inquiries regarding product selection and figuring quotes for projects; Accurately place orders for customer materials, including special orders; Process customer transactions at the point of sale accurately (giving correct change, selecting correct form of payment, ensuring returns are processed correctly etc.); Work with team to schedule deliveries of materials to customers; Maintain inventory, product displays and pricing information within showroom and lumberyard; Ensure all customer orders are fulfilled accurately and in a timely manner; Understanding of all aspects of lumberyard operations and ability to perform all functions at any time.

Financial: Ensure inventory is well maintained, equipment is in good/safe working order, and inventory is protected; keep thorough documentation of any incidents in accordance with company policy; manage inventory and maintain accurate records. 

Team Building: Encourage a team environment by providing an enjoyable environment with open-door communication; welcome suggestions from team members; approach each day with enthusiasm and high energy to motivate the team.

Safety and Loss Prevention: Promote a safety-first atmosphere to ensure a safe and secure environment for customers and employees.

Benefits:

• 401(k) with Company match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid time off
• Supplemental Insurance
• Employee discount

Physical Demands, Work Environment and Schedule

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• Individual must be able to lift and/or move up to 100 pounds.
• Must be able to stand, walk, bend for the duration of each shift.
• Ability to work in all weather conditions.
• Full time schedule includes a rotation of hours on Saturday’s.
• Overtime based on business needs.
• Working Hours: 7:00am – 5:00pm (hours may vary by location / season; Saturday hours differ and are on a rotation; closed Sunday).

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Ability to understand how to figure material list and pricing on estimates per customer requests.
• Minimum of 1 year of experience in related field.
• Must have solid working knowledge of retail building materials, lumber, hardware products and building materials as well as additional operations and software systems associated with the industry.
• Demonstrate excellent leadership and problem-solving skills.
• Must have general business knowledge and mathematical skills to sufficiently understand and interpret store operations.
• Excellent communication, time management and organizational skills.
• Effectively lead and motivate team.
• Ability to effectively and professionally communicate with customers, vendors and team members.
• Knowledge of safety regulations and procedures.
• Ability to safely operate forklifts and other yard equipment.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Language:

• English (Preferred)

License/Certification:

• Driver's License (Preferred)