Position Title: Manager, Billing Development
$81,901 to $115,011 annually DOE
Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid
sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and
education reimbursement programs.
At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are
delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by
mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,
so does our need for team members who can help us grow and realize our goals.
We may be building internet, but we are reaching real people. We strive to build relationships and provide
customers and communities with refreshingly great experiences.
We emphasize our values in all our interactions:
Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.
Empowering You: We empower our customers to choose the products that best meet their needs, and
we support our employees to implement solutions that elevate the experiences of our customers and
coworkers.
Innovation and Improvement: We always look for ways to make the experiences of our customers –
and each other – better.
Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a
corporation.
Job Summary
The Manager, Billing Development serves as a subject matter expert and operates the necessary day to
day functions beginning with the implementation and management of internal billing systems, new
product and service introduction procedures, coordinating with internal teams to establish major systems
and infrastructure, defining the billing life cycle and processes to facilitate accurate billing reports.
Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee
and not intended to reflect all duties performed.
- Serve as a billing leader within billing development, overseeing the daily and monthly billing
project design & development activities.
- End to End implementation management of internal Telecommunication Billing Systems
- Perform or directing detailed analysis of DPI end user billing and provisioning
- Provide direction and support to other internal or external departmental employees involved in
performing audits, implementing changes, or resolving customer order and billing issues.
- Define the billing system requirements and major systems vendors necessary to aggregate
unformatted invoice data, perform invoice formatting and extrapolate the formatted invoice data to
facilitate bill printing
- Recommend alternative approaches, considering application functionality and business
requirements on new offerings.
- Test and evaluate system enhancements before elevation to production.
- Define the typical billing development process for the following:
- Bill calc & Bill Presentment
- Product charges, rated events, customer account information, discount information
- Pricing adjustments, payment information, tax information and tariff billing configurations
- Billing engine, report generation, rating engine, discount process, payment processing
and credit control
- Generate reports and provide feedback analysis
- Enabling partner relationship management and settlement
- Performs other duties as required to support the business and evolving organization.
Qualifications:
- Bachelor’s degree or equivalent relative experience required.
- Minimum of eight (8) years of experience in Telecommunication Billing Development required.
- People management experience required.
- Must possess excellent analytical skills
- Excellent computer skills with advanced proficiency in Microsoft Excel used for reporting
discrepancies
- End to End knowledge of operational capacity planning and implementation
- Demonstrated experience in areas of personnel management for direct reports
- Superior written and oral communication necessary to facilitate interdepartmental collaboration
Knowledge, Skills, and Abilities:
- Ability to work independently and apply sound judgment and reasoning skills to a variety of
situations.
- Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
- Strong verbal and written communication, attention to detail, and organizational skills.
- Ability to work within critical deadlines.
- Ability to adjust to rapidly changing priorities and schedules.
- Ability to provide excellent customer service.
Work Authorization
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available
for this position.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to
enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining the physical condition necessary for bending,
stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a
comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or
move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision,
color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
Work is performed in an office setting with exposure to computer screens and requires extensive use of a
computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office
setting.
At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees
may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply
Fiber. In holding outside employment or self-employment, employees should ensure that participation
does not conflict with responsibilities to Ziply Fiber or its business interests.
Diverse Workforce / EEO:
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of
race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the
presence of a non-job-related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may
require a pre-employment drug screening.
Ziply Fiber is a drug free workplace.
Salary :
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