Manager Care Coordination

Hello humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC) 

Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.

Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.

Leaders in Specialized Care:

• Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.
• Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.
• Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.

Why SJHMC?

• Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.
• Community & Collaboration: Be part of a network committed to global health and well-being.
• Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.

This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.

As our Care Coordination Manager at St. Joseph's Hospital & Medical Center, you will drive the efficient and compliant oversight of daily operations for our case management functions, ensuring seamless coordination of care and services across all providers and community resources.

Every day you will manage all departmental activities, including staffing, performance improvement, and reporting, to meet all regulatory requirements, while consulting and collaborating with physicians, administrators, and community healthcare workers on care management initiatives.

To be successful in this role, you will leverage your leadership to ensure timely and compliant care coordination, discharge planning, utilization review, and social work interventions, ultimately resulting in the delivery of high-quality patient care and optimal outcomes

• Provides strong leadership and direction to the care coordination department, including staff supervision, team building, and performance management.
• Coordinates, implements, and evaluates care coordination programs and strategies to optimize patient care, resource utilization, and quality outcomes that align with system-wide Care Coordination.
• Ensures that the care coordination department adheres to all relevant healthcare regulations, accreditation standards, and organizational policies.
• Assists with the daily operations of care coordination, including staff supervision, budget management, and resource allocation in alignment with organizational goals.
• Participates in improvement groups and collaborates with healthcare providers, insurance companies, and other internal and external stakeholders to coordinate patient care and facilitate communication across the care continuum.

Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Join our team at Dignity Health to take advantage of this amazing opportunity!

• Bachelor's Degree in Nursing (e.g. BSN) or Masters in Social Work or equivalent education and experience
• Minimum of 3 years of clinical care coordination experience, (Utilization Management, Denial Management, Care Coordination) or 3 years of acute nursing team lead, charge or supervisory experience with working knowledge of care coordination and discharge planning
• Operational experience, implementation and staff development in a healthcare environment
• Registered Nurse: AZ or Licensed Clinical Social Worker: AZ
• Accredited Case Manager (ACM) or Certified Case Manager (CCM), within 24 months

Preferred

• Master's degree in Nursing, Health Care Administration or related clinical field  
• Four (4) years of experience with performance improvement activities