Manager - Cash Application

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

The Cash Application Manager will be responsible for managing the application of customer payments, including cash, checks, wires, credit transactions and electronic payments such as ACH. The role will also supervise the application of miscellaneous deposits as well as manage the customer refund process. The Cash Application manager will also work to train and mentor Cash Application departmental staff to develop candidates for future internal opportunities as well as work closely with many cross-functional teams across the organization. The successful candidate will have strong collaborative leadership skills and the ability to drive change and improvement to our processes.

Primary Responsibilities

• Supervise a team of hourly employees with functional responsibility for cash application, refunds, customer credit card payments and miscellaneous deposits
• Monitor key performance indicators to efficiently manage the staffing and scheduling requirements of the department to minimize unposted and unapplied payments
• Evaluate current processes and systems and implement business process changes and systems to optimize workflow, reduce costs and improve efficiency
• Develop procedures to strengthen internal controls
• Hire and train Cash Application department personnel
• Develop knowledge of all payment methods and processes as well as technology systems
• Work to shift customer payments to ACH/ETF from credit cards
• Assist as needed with unclaimed property compliance
• Create short-term back-up and long-term succession plans
• Trouble shoot system/process errors and develop solutions
• Review, maintain and enhance fraud prevention strategies
• Create and maintain documentation and training manuals on all cash posting, refund and credit card workflows
• Assist as needed in month-end account closing activities and inter-departmental reporting
• Liaise with banks to address any account issues and queries
• Maintain security and confidentiality of financial records
• Maintain accurate records
• Focus on continuous improvement within the department
• Evaluate and monitor business continuity planning preparedness
• Project support on an ad-hoc basis

Job Qualifications

Education:  

• Bachelor’s degree in finance or related field and/or equivalent education and experience

Required Experience:

• At least 3 years of supervisory experience in Cash Application
• Experience with payment processes and technical systems
• Working knowledge and proficiency operating in Microsoft Office (Word, Excel and PowerPoint) and ERP financial systems (SAP and AS400)
• Demonstrated strong analytical and organizational skills
• Strong verbal and written communication skills

Working Days:

Working Shift:

Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

Join the OD Family Today!

As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage
• Vision & Dental
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• Tuition Reimbursement for Drivers and Technicians
• Training and growth opportunities to build a career
• We prioritize our OD family of employees
• Ability to advance through our promote from within philosophy
• National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

If you have questions regarding this posting or require assistance with the application process, please click here for contact information.