Manager Casualty Claims

Primary Responsibilities:

• Oversees and manages their assigned Claims area.


• Assists the Sr. Litigation Manager with claim assignments, data analysis, and litigation tasks


• Manages employees’ workload, claim assignment, and daily activity.


• Resolves escalated customer service concerns.


• Designs and implements procedures and methods to meet customer experience demands.


• Oversees employee hiring, retention, and development.


• Utilizes data analysis and reporting for process improvement.


• Monitors current and future Casualty claim technology and customer expectation trends.


• Develops the departmental budget including analysis.


• Strategically champions the adoption and effective use of emerging technologies, automation tools, and AI resources to enhance claim handling operations, improve organizational efficiency, and elevate customer service outcomes.


• Leads teams in identifying, implementing, and optimizing technology-enabled solutions, fosters a culture of innovation and continuous improvement, and ensures alignment with business objectives, operational excellence, and customer needs.


• Evaluates emerging trends and technologies to drive scalable process improvements, increases workforce effectiveness, and support long-term organizational success.

Knowledge and Requirements:

• High school diploma or GED equivalent. Bachelor’s Degree preferred.


• 3-5 years of insurance management or business-related management experience.


• Insurance, management, or business-related certificate preferred.


• Demonstrated knowledge of claims functions.


• Proven experience in investigating and evaluating P&C claims.


• Demonstrates leadership, decision-making, and problem-solving skills.


• Effective in a variety of communication and presentation settings.


• Ability to provide leadership on claim files.


• Ability to prioritize and direct resources.


• Knowledge of current Casualty technology.

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