Manager, Client Access

Job Title: Manager, Client Access 

Location: Springfield, Missouri 

Department: Client Access 

Employment Type: Full-time 

Job Summary: 
Join our compassionate Client Access team where you will make a significant impact on ensuring high levels of satisfaction for our physicians, coworkers, and clients alike. You will lead a dynamic team dedicated to delivering quality services and fostering a supportive environment. We are looking for someone who is committed to improving business performance through innovative thinking and collaboration. In this role, you will have the opportunity to develop your team, streamline processes, and drive success. 

In this managerial position, you will oversee daily operations, manage performance evaluations, and ensure compliance with all relevant policies and procedures. You will play a vital part in shaping and supporting the growth of your team while enhancing client experiences across our organization. 

This position offers… 
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost  
• Mileage Reimbursement – Company paid for work functions requiring travel 
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition 
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce 
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more 

Key Responsibilities: 
• Provide direct oversight and support to ensure the overall success of the Client Access teams. 
• Collaborate closely with the Assistant Director of Client Access on new process development. 
• Conduct regular meetings with Supervisors to address issues and identify opportunities for improvement in workflow, processes, and personnel. 
• Oversee department training and development initiatives for Client Access Representatives (CARs). 
• Set and evaluate actionable, attainable goals for the team and Supervisors, providing yearly performance feedback. 
• Develop, implement, and manage reports and audits related to client experiences and accuracy. 
• Conduct onsite visits and observations biweekly or as necessary to ensure team effectiveness and development. 

Education, Experience, and/or Credential Qualifications: 
• Must possess a High School Diploma or equivalent. 
• Preferred: 2 years of previous management experience. 
• Preferred: previous customer service experience. 

Additional Qualifications: 
• Excellent written and oral communication skills. 
• Strong organizational abilities. 
• Proficient in computer skills with excellent typing abilities. 
• Ability to work independently and effectively within a team. 

Keywords: Manager, Client Access, service excellence, team leadership, client satisfaction, employee development, Springfield, Missouri, process improvement, performance evaluation, customer service.