Manager, Client Experience Strategy

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com

THE ROLE

We are looking for a motivated Manager, Client Experience Strategy to join our team. In this role, you will support the Strategic Account Director in delivering forward-thinking insights for clients — leveraging Business Intelligence deliverables and audience strategies to drive measurable results. You'll coordinate deliverables, roadmaps key projects and tasks, and internal team integration across sales, media, account, and analytics to align goals, resolve issues, and maximize client satisfaction — all while strengthening relationships and turning data into actionable recommendations. If you’re passionate about delivering great service, adding value to your team, and helping clients achieve their goals alongside a Strategic Account Director, we’d love to hear from you. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or remote. 

Key Responsibilities: 

• Orchestrate the delivery of forward-thinking insights by coordinating internal teams and resources — leveraging Business Intelligence deliverables and audience strategies — under the oversight of the Strategic Account Director to help drive measurable results for clients.


• Point of contact for your clients, helping to align internal resources and coordinate delivery to execute campaigns and initiatives.


• Collaborate closely with internal teams — including sales, media, account, and analytics — to manage timelines, resolve issues, and keep campaigns on track.


• Analyze reports and data from Zeta Marketing Platform (ZMP) to identify trends, opportunities, and actionable recommendations for improvement.


• Activate ZMP solutions by ensuring proper set-up and delivery in collaboration with internal stakeholders.


• Assist in client meetings, presentations, and reviews by leading agenda development across teams, recapping key points afterwards, and providing clear next steps to keep all stakeholders aligned — helping communicate progress, performance, and forward-thinking insights.


• Support the onboarding and activation of first-party (1P) data, helping maximize its use in campaigns and drive greater client value.


• Identify potential risks or obstacles to delivery, escalating issues when necessary and proactively offering solutions. 

 Qualifications  

• 2 - 4 years of account management experience at a digital agency


• Strong organizational skills with the ability to handle multiple priorities


• Analytical mindset and problem-solving abilities


• Experience with 1st-party audience strategy and development


• Proficiency in Microsoft Office Suite


• Collaborative team player who performs well in a fast-paced environment


• Bachelor's degree in Business, Marketing, Communications, or a related field 

BENEFITS & PERKS

• Unlimited PTO


• Excellent medical, dental, and vision coverage


• Employee Equity


• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $70,000 - $90,000, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

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