Manager, Client Services

WELCOME TO HARTBEAT. WE ARE COMEDY. WE ARE CULTURE.

HARTBEAT is the global, multi-platform media company founded by Kevin Hart with a mission to keep the world laughing together. Operating at the intersection of comedy and culture, we are dedicated to creating, producing distributing, and marketing compelling content and experiences that make your heart beat a little faster.

Led by an award-winning team, Hartbeat is a trusted creative partner for the world’s top entertainment companies, platforms, and brands. We drive cultural impact and generate sales, subscriptions, buzz, and conversation with some of the most coveted audiences.

We are committed to nurturing the next generation of diverse comedians while collaborating with established comedy legends. Our ecosystem supports talent, content and brands across various formats, platforms, and opportunities in TV, film, digital, audio, and experiential.

Our flagship consumer brand, LOL! Network, engages audiences through its owned-and-operated social media channels, audio content, and partnerships with OTT platforms.

THE ROLE:

The Manager, Client Services will support the day-to-day management and execution of client programs within the Marketing and Brand Partnerships team. This role will work closely with internal and external partners to ensure seamless execution and communication throughout the lifecycle of brand campaigns. The Manager will help maintain client satisfaction, contribute to campaign performance, and support reporting and renewal efforts.

RESPONSIBILITIES:

• Support the execution of client campaigns across Hartbeat’s brand portfolio from kickoff to final delivery

• Serve as a day-to-day point of contact for assigned clients, ensuring timely and effective communication and follow-up

• Work closely with internal teams (Production, Marketing, Talent, Business and Legal Affairs, Finance, etc.) to coordinate deliverables and timelines for campaigns

• Track campaign milestones, deliverables, and budgets, ensuring all contractual obligations are met

• Maintain campaign trackers, project management tools, and regular status reports for internal and external stakeholders

• Assist in preparing agendas, presentations, and recap decks for client meetings and reviews

• Monitor campaign performance and support data collection for reporting and measurement

• Help identify and flag potential issues in campaign delivery, working with internal teams to resolve them

• Stay up-to-date on industry trends, pop culture, and client competitors to contribute relevant insights and recommendations

• Support the development of renewal proposals and client growth opportunities

• Participate in internal brainstorms and team meetings to support program innovation and client retention

• Assist with administrative and operational tasks as needed by the Brand Partnerships team

SKILLS & EXPERIENCE:

• 3-5 years of experience in client services, account management, project management, or brand partnerships (preferably in media, entertainment, or advertising)

• Bachelor’s degree in marketing, communications, business, or related field (or equivalent work experience)

• Experience supporting and/or managing branded content, sponsorships, influencer marketing, or integrated campaigns

• Familiarity with digital media platforms (YouTube, Instagram, TikTok, etc.) and content distribution best practices

• Ability to proactively identify upsell opportunities for existing clients ahead of campaigns wrapping

• Help support creative and marketing teams as we ideate around potential new client proposals

• Strong project management skills with ability to multitask and manage competing deadlines across campaigns

• A proactive problem-solver who thrives in a fast-paced, dynamic environment

• Strong attention to detail and highly organized, with experience using collaboration tools like Google Drive, AirTable, or similar project management platforms

• Fluency with translating client needs into actionable steps

• Strategic thinker and motivated to keep updated on branded content trends, pop culture, and brand storytelling

WORK HARD, LAUGH HARDER

Look, it’s called work for a reason. We show up for our teammates, our partners, and our audience. We’re a high-energy culture, where EVERYONE IS A HEADLINER, expected to give their best performance. But that doesn’t mean it can’t be fun, meaningful, and inspiring. Because if you’re not having fun at work, you’re missing a good time!

So, if you hate fun, never like to laugh, and hardly ever smile, we have the job for you – somewhere else. But if you believe in a culture of creativity, entrepreneurialism, inclusion, hustle, and heart – while prioritizing fun and funny – you belong here.

Must be 18 years or older and willing to submit to a reference check and must have unrestricted work authorization to work in the United States.

BENEFITS

We got you! Hartbeat provides eligible employees competitive benefits, including: Medical, dental and vision insurance, life and disability insurance, paid vacation and holiday pay and generous family leave policies. We also offer 401(k) retirement savings plan, flexible spending account and an unlimited supply of laughs on company time (aftershock giggles may spill into personal time) and more!

COMPENSATION

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, competencies, prior relevant experience, and work location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses and incentives.

Hartbeat also offers a comprehensive benefits package for full-time employees, that include healthcare benefits, a 401(k) plan including an employer match, family planning, paid time off, paid parental leave, several paid holidays, and more.

NOTICES

We take this seriously. Hartbeat provides equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. As an equal opportunity employer, Hartbeat will provide reasonable accommodations as required by applicable federal, state, and/or local laws.