Manager, Clinical Congregate Care

POSITION SUMMARY

The Manager of Clinical Congregate Care assumes primary responsibility for oversight of all clinical aspects of the residential facility and transitional living program. These responsibilities include supervision of all residential therapists and transitional living program therapists. These responsibilities include working closely with the Director of Residential Services and the Director of Child Welfare to ensure that residents are provided a supportive therapeutic environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Interviews, selects, supervises, and evaluates the performance of clinical staff. Works to correct performance problems as needed, including recommending disciplinary actions to the Directors.
• Plans and coordinates work schedules of clinical staff to ensure that the behavioral health needs of residents are consistently being met. 
• Schedules, conducts, and leads clinical team meetings and staffing as required by agency guidelines. Ensures ongoing communication regarding the therapeutic needs and coordination of services for residents among all congregate care staff, including but not limited to youth care staff, program managers, therapists, case workers, nursing, recreational, and administrative staff. 
• Ensures accurate, thorough documentation of clinical services compliant with Medicaid Rules and timely submission of all documentation and billing for services provided.  
• Ensures participation of family or other significant adults in youths’ treatment and treatment planning and ensures treatment planning is oriented toward stabilization of unsafe behaviors and timely integration of youth into family and community living arrangements.
• Identifies staff development needs and recommends and/or requires ongoing training for staff. Provides input to the annual training plan for staff. 
• Assumes lead role by actively participating in treatment planning and coordinating implementation of treatment plans, IATPs and ICMPs for all residents. Consults with staff concerning therapeutic needs and behavioral challenges presented by residents, recommending and helping implement adjustments to treatment and crisis management plans as needed.
• Assists staff to create safe, therapeutic environments, anticipating potential crises and employing TCI de-escalation methods and physical restraints when required. Promotes adherence to the CARE principles, modeling best practices.
• Ensures that required records and reports are completed in a timely manner, including but not limited to IATPs, case notes, treatment progress reports for Administrative Case Reviews and court hearings, and other required documentation. Shares performance and other data with team and staff to encourage timely and effective treatment and permanency planning and help adhere to both deadlines and guidelines.
• Must be familiar with Medicaid Rules 132 and 140, the Family First Prevention Services Act, the Child Abuse and Neglect Reporting Act and other relevant policies and procedures of the Illinois Department of Children and Family Services. 

QUALIFICATION REQUIREMENTS

• Organized and detail-oriented.
• Excellent interpersonal and communication skills.
• Must be able to direct services in a manner that reflects appreciation for the diverse cultural background, heritage and identity of the clients.
• Computer skills, particularly with Microsoft Word and Excel.
• Must be capable of becoming a CARE and TCI Trainer, with ability to pass TCI exam.
• Must meet DCFS/CANTS Clearance Requirements. 
• Must be at least 21 years of age.
• Must possess and maintain a valid driver’s license and maintain proof of automobile insurance.

EDUCATION AND/OR EXPERIENCE

• Master’s Degree in Human Services field (Social Work, Counseling, Psychology) required with at least 2 years of experience in the field. Eligibility for licensing (LCSW, LCPC, LMFT) required.
• LCSW, LCPC or LMFT preferred.
• Residential and supervisory experience preferred.

CARE & TCI

Hoyleton has adopted the CARE (Children and Residential Experience), developed by Cornell University, to guide our culture and practice. CARE is grounded in six core principles: Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed. 

Completion of CARE and TCI training is an internal requirement for all staff and must be completed upon hire. Ongoing application of these principles is expected and essential to successful job performance. 

TCI (Therapeutic Crisis Intervention). Employees must:

• Pass the written test annually
• Pass the physical test every six months (if applicable to their role)

Consistent participation and application of both CARE and TCI principles drive company culture and are essential to job performance.

WORKING CONDITIONS

This position operates in a residential environment and may require travel to agency sites, client locations, and partner organizations based on role responsibilities.

The role involves periods of walking, standing, or sitting, and may occasionally require climbing stairs, bending, kneeling, or lifting materials up to 25 pounds, depending on job duties. 

Minimal exposure to environmental factors such as noise, dust, or varying indoor/outdoor temperatures may occur depending on program needs and client-related activities.