Manager Collections & Cash Applications

POSITION SUMMARY:

Manage the workflow, employees, and day-to-day operations of the Collections and Cash Application departments. This position requires a great deal of intricate research, follow-up and coordination of responses from various departments and external sources.  This role must maintain the highest level of customer service and deliver on set expectations.

ESSENTIAL FUNCTIONS:

• Manage the timely and accurate daily application on the system of an estimated $10 billion of annual cash receipts.


• Manage and develop a team of 15 Collections and Cash Application employees.


• Ensure that the proper coding is identified as to where payments should be applied


• Act as back-up support for collections and cash application staff when department personnel are out of the office


• Capture, record, and forward departmental metrics to Process Improvement team


• Coordinate pulling of documentation for SOX compliance and annual audits


• Special research projects relating to collections or cash receipts


• Working Capital projections and variance analysis commentary


• Validate all exemption and reserve requests are done correctly and within network guidelines


• Research netting and I/C payment errors


• Keep up to date on document processes and overall procedures


• Continuously review and enhance processed to add client value and reduce costs


• Monitor metrics and adjust staffing as needing to maintain cost effective service to clients


• Monthly calls with agency finance directors or CFO’s to discuss status of their accounts


• Regular and reliable attendance required


• Ability to work onsite in an office environment with limited remote work alternatives, consistent with applicable law

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

• High school diploma required


• Bachelor’s Degree in Finance or Accounting is preferred


• Five to seven years’ experience as a supervisor/manager is required


• Five to seven years’ experience with credit management and cash applications


• Ability to drive consensus among team members towards departmental objectives


• Excellent problem solving skills with analytical mindset towards processes


• Above average Word and an advanced level of Excel knowledge


• Ability to handle multiple tasks concurrently


• Above average written and oral communications skills


• Detail oriented

BENEFITS OF JOINING IPG:

One of our primary goals is to support the health and well-being of you and your family. Our compensation plan includes the following benefits, in addition to many others:

• Healthcare Options
  
  
  
  • Medical
  
  
  • Dental
  
  
  • Vision
  
  
  • Prescription
  
  
  
  


• Dependent and Health Care Flexible Spending Accounts


• 401(k) savings plan with company match


• Flexible based Paid Time Off


• Employee Assistance Program


• Legal Assistance Plan


• Tuition Reimbursement


• Employee Stock Purchase Plan


• Exclusive discounts on cell phones, gyms, and everyday purchases

IPG is an equal opportunity employer and we value diversity inclusion and equity at our company. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state or local law.