Manager, Corporate Operations

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

The Manager – Corporate Operations is responsible for managing end-to-end operations of a set of stores with an emphasis on maximizing sales and profitability. The MCO is responsible for executing company initiatives, ensuring all stores are compliant with company standards, and leading a team of store managers and team members to drive positive team member engagement and retention.

SALARY RANGE: $75,000 - $85,000 a year + Bonuses

RESPONSIBILITIES:

(30%) Manage, Support, and Lead Managers and Team Members at all Levels  

• Provide direction and communicate company, market, and area goals, partner and work with GMs to establish plans, set goals and track progress
• Regularly address big rock opportunities at each store and conduct stores visits to ensure progress is being made and standards are being met and maintained
• Coach and develop team members at all levels to ensure efficiency of their positions
• Empower GMs and AMs to take full accountability for store performance; hold team accountable to expectations, goals, and systems
• Ensure all team members follow safety and security protocols
• Support team member onboarding

(25%) Achieve Operational Excellence

• Ensure operational goals are met; turnover, club time/SA, food variance, labor efficiencies, OA, FSE
• Reinforce execution of Team USA expectations and company operating standards
• Identify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gaps
• Partner with field support resources to address gaps
• Hold GMs accountable to executing action plans and track progress and promote a sense of urgency
• Ensure excellent customer service
• Support and acts on all implementation instructions for new product/innovations and national calendar initiatives
• Effectively manage the assets within the area including facilities, work orders and fleet vehicles

(10%) Develop Talent

• Enforce systems and processes that drive effective hiring, retention, training, and development
• Hold General Managers accountable to ensure meeting staffing and training goals
• Identify and develop high-potential Assistant Managers as succession candidates for the General Manager position; ensure certifications are completed
• Coordinate with Human Resources to strategize on staffing and turnover practices
• Drive team member and customer engagement
• Conduct twice a year General Manager performance appraisal and provide feedback with a focus on development through a quarterly individual development plan

(10%) Manage Financial Oversight

• Review key financial results daily and follow up with outliers

• Analyze and track key financial/operational data to drive meaningful business insights
• Develop executive presentations and present key trends and results to DCO
• Present financial/operational weekly updates during Market Leadership and GM meetings
• Ensure stores are meeting operating plan through the use of period P/L reviews

(10%) Be a Brand ambassador and grow the Brand!

• Support and execute all National calendar initiatives, including new promotions, additional ordering platforms and promotional weeks
• Partner with field support resources to execute LSM initiatives, grand openings and customer appreciate days
• Capture all orders coming into the stores through bad and canceled order management, partner with local safety and loss prevention when needed

(10%) Train and Develop the bench

• Facilitate AM in training instructor led training, including opening, closing and rush
• Facilitate other instructor led training classes as needed
• Complete certifications on AMs in training prior to them running a solo shift
• Complete certifications on future AGMs for promotion
• Ensure all team members complete role-based training within the first week on the job

(5%) Administrative

• Complete and share your weekly outlook calendar with your manager
• Respond to all e-mails within 48 hours
• Always conduct yourself in a professional manner, on all forms of communication
• Ensure store communication boards are updated and in compliance
• Work with and hold GMs accountable for all compliance information being completed in a timely manner

• Bachelor’s degree or equivalent experience preferred
• Minimum 3 years multi-unit experience in restaurant/retail industry
• Experienced in ensuring operational effectiveness for multi-unit organizations
• Thorough understanding of Domino’s Pizza standards, policies & procedures
• Ability to read financial statements, strong analytical skills
• Ability to effectively and professionally provide guidance and coaching to store management and team members
• Ability to plan and conduct effective meetings
• Experience working independently
• Result driven with unwavering integrity
• Strong oral and written communication skills including public speaking
• Strong organizational skills

All your information will be kept confidential according to EEO guidelines.