Manager - Credit and Collections

As a Manager – Credit and Collections, you will manage a team of professionals who perform credit and collections functions for large complex accounts within a region, segment or portion of a business unit or national accounts. You will be responsible for maintaining professional relationships with internal and external contacts, including Operations, Sales and customers.  You will support a team to achieve cash flow and operating expense goals - DSO, past due %, bad debt expense, etc. - established by Financial Services leadership.

Responsibilities:

• Select, manage, evaluate and develop staff.  Challenge employees; build effective teams; provide staff with coaching, feedback and developmental opportunities.


• Works directly with financial services team, customers, Sales and branch personnel to understand escalated issues and provide creative solutions, focusing on both financial stewardship and customer satisfaction.   


• Participate in monthly AR aging and dispute reviews for escalated or unique issues.


• Researches appropriate credit information to rate and approve (within Levels of Authority) credit worthiness of new and existing accounts within assigned portfolio.


• Makes final determination (within Levels of Authority) on the use of various credit instruments to mitigate risk (UCC filings, Liens, Letters of Credit, payment bonds, personal and corporate guaranties, etc.).


• Works cross-functionally with customers, Sales and Legal to negotiate contractual risks (e.g.., warranties, indemnification, uncapped liability and liquated damages).


• Reviews orders on credit hold on a timely basis by assessing credit worthiness of customers (e.g., financial ratings, open invoices, in-process payments and backlog) and makes independent decisions to release orders on credit hold or makes recommendations for higher-risk customers to Senior Manager or Director.


• Coordinates with attorneys and collection agencies regarding legal actions (e.g., bond and lien claims, bankruptcy proceedings, lawsuit filings, promissory notes, etc.) for troubled customers.  Approves actions and bad debt reserves (within Levels of Authority) or recommends for approval to Senior Manager or Director.


• Represents Wesco at credit group or industry meetings.  Develop confidential, credit industry relationships with key competitors within NACM or other national guidelines.

Qualifications:

• Bachelor’s Degree - Accounting, Finance, Supply Chain or Business


• Licenses/Certificates/Designations – NACM, CCP or similar preferred


• 5 – 7 years of accounts receivable, accounting, finance, supply chain or general business experience


• Minimum of 3 years experience with hiring, coaching, training and developing employees


• Minimum of 2 years experience with Commercial (B2B) credit and collection experience in a high-volume environment


• Minimum of 2 years experience working with trade credit and other third parties (e.g., D&B, Experian, Equifax, NACM, CreditSafe) to obtain credit information.


• Knowledge of computer system applications:  Microsoft Office (E-mail, Excel and Word). High level of Excel knowledge.


• Familiarity with an ERP platform (e.g., Oracle, DAX, AS400 etc.).  


• Reliable with strong organization skills; solution-oriented and results-driven philosophy.


• Ability to work independently as well as in a team environment.


• Strong attention to detail with a passion for accuracy.


• Willingness to accommodate temporary working hour changes as required by workflow.


• Ability to prioritize tasks and demonstrate a willingness to accept new challenges.


• Lean / Continuous Improvement mindset.


• Ability to travel to branches and customers.


• Ability to work effectively with all levels of management to accomplish goals and objectives.


• Strong written, oral communication and interpersonal skills with a positive disposition.


• Ability to travel up to 25%

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