Manager, Customer Delivery

Overview:  

The Manager, Customer Delivery will lead a team of quality assurance engineers supporting customer configuration and testing Inovalon applications. This position will coach their team to ensure comprehensive coverage and a high level of efficiency.

Duties and Responsibilities:

• Provide definition, development, and deployment of the product quality assurance & testing strategy;


• Supervise assigned team of quality assurance and performance engineers and testers; provide support to testers to help them resolve critical issues and mitigate risks in customer implementations;


• Ensure delivery against quality assurance goals and objectives;


• Deliver, revise, and approve test plans;


• Select and utilize tools and methodologies to ensure that software tests identify defects and comply with quality standards;


• Assure the viability, functionality, and effectiveness of essential tools;


• Responsible and accountable for flagging the timing of interdepartmental deliverables and the quality of output;


• Anticipate product release problems and take corrective action to resolve and achieve commitments;


• Lead and respond to software quality assurance issues reported by customers (INCs);


• Support communications to customers on incidents identified in the application;


• Present quality plans and strategies to team and leadership;


• Drive continuous adoption of test automation, staying abreast of current industry trends; implement improvements to process and recommend alternative testing;


• Establish and maintain policy for documentation for products;


• Maintain compliance with Inovalon’s policies, procedures and mission statement;


• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and


• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Job Requirements:

• 8+ years’ experience as a Software Test Architect, Test Lead, Quality Assurance Lead, or Business Analyst;


• Experience leading testing efforts including Integration, User Acceptance, and Performance Testing;


• Experience estimating testing efforts, managing testing team(s), defining testing strategy, and ensuring requirements traceability throughout the system development lifecycle;


• Experience overseeing the development of test plans, test scenarios, test cases, execution of test case, and documentation of test results;


• Knowledgeable of quality control best practices, automated testing software, and defect tracking software (i.e. Azure Dev Ops);


• Experience with defect management tools including VSTS, JIRA, or HP ALM;


• Demonstrated experience with the various approaches used in testing, including (e.g. desk checking), white-box (logic drive), black-box (requirements driven), load testing, coverage testing, and regression testing;


• Strong technical, analytical, and organizational skills;


• Experience in managing healthcare/pharmacy business units is preferred;


• Experience in Test Methodologies and strategizes for large scale projects; experience with data migration/conversion projects is preferred;


• Must possess strong verbal and written communication skills;


• Ability to work effectively both independently and in teams; and


• Strong attention to detail.

Education:

• Bachelor's degree in Computer Science or related field; or


• Master's degree in Computer Science or related field preferred.

Physical Demands and Work Environment:

• Sedentary work ( i.e. sitting for long periods of time);


• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;


• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;


• Subject to inside environmental conditions; and


• Travel for this position will include less than 5% locally usually for training purposes.