Manager, Customer Success and Insights-Hybrid/Onsite Role

Introduction

SymphonyAI Retail is now hiring a Manager of Customer Insights to join our team and support a national team of a major retailer located in Modesto, California!

Please Note: This position is hybrid and requires 2-3 days per week in the Modesto location. As such, candidates must reside in commutable distance to Modesto.

This fantastic position provides dedicated, onsite customer insights consulting support for the merchandising team of a large grocery retailer. Leading client initiatives related to customer-centric retailing and leveraging customer insight for decision making. A successful candidate will possess both a deep client service background that enables them to derive actionable insights, work with data, and drive engagement with category management teams, sales, marketing and leadership. Individual will be a self-starter, prepared to execute against a strategic plan to consistently deliver on targets and see tasks through to execution.

In this client facing role, the Customer Insights Manager is the customer insight champion, working with category management and sales managers on a daily basis. As a key member of the retail team, your support will include utilizing and maintaining/supporting Symphony RetailAI tools. The ability to generate insights and partner with the merchants to drive value from those insights is vital to the success of the role. This person must be a proficient communicator who can work independently or with groups to achieve optimal performance. This position is remote but may require some travel.

We're looking for passionate people who are creative problem solvers, analytically curious, and who know how to get things done. We have a team culture that encourages innovation, expects a high level of ownership, and enjoys what we do!

Job Description

WHAT WILL YOU DO?

• Support client objectives to improve their overall business by driving customer loyalty and sales
• Own it! You will manage the relationship of a critical client team for SRAI
• Coach merchant teams to use customer insight in their day to day decision-making
• Provide actionable insights and recommendations backed by facts
• Utilize BI tools including Symphony RetailAI reports to help answer retailer business questions
• Partner with internal and external CPG focused teams on key initiatives
• Train clients on use of Symphony RetailAI tools and insights
• Support all key business strategies as identified by client
• Manage several projects simultaneously
• Participate in key cross functional projects that cut across retail team(s)
• Participate in development of best practices, training and reference materials
• Contribute to quality control and validation of all reporting and troubleshooting data and software issues as needed
• Actively participate in and assist with preparations for team and client meetings as requested

WHAT WILL YOU BRING

• Bachelor's Degree in Business, Analytics, Data Science or a Related Field is required
• Strong prior experience working across merchandising / category management (assortment, pricing, promotion, placement), either from a management consulting or retailer standpoint
• Experience leveraging data and analytics for category management / merchandising decision making
• Strong analytics aptitude with excellent problem-solving skills
• Experience successfully influencing clients
• Persuasive and clear oral and written communication skills
• Demonstrated drive and initiative
• Ability to develop productive and professional client relationships
• Thrive in a fast paced, deadline-oriented work environment
• Must be detail and quality oriented
• High technical knowledge of Microsoft Excel (high proficiency required), Word, and PowerPoint
• Power BI and SQL not required, but definitely a bonus!

About Us

About Us:

SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges-like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world's largest grocers and industrial manufacturers, SymphonyAI delivers domain-trained applications and pre-built agents, ready to work on day one.

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