Manager, Data Insights & Population Health

Job Code:                                                       ​MGRDIPH​ 

Reports To:                                                     ​Director, Data Insights & Population Health​ 

Base Location:                                               ​AZ or CO​ 

Work Status:                                                 ​ Virtual Office​ 

Minimum Starting Monthly Range:             ​$7,599​ 

Hiring Range (Monthly Pay):                        ​$7,599 - $8,750​ 

Full-time / Part-time:                                    ​Full-time​ 

Exempt / Non-Exempt:                                 ​Exempt​ 

Risk Designation:                                          ​Extremely High​ 

Summary: 

The Manager, Data Insights & Population Health is responsible for implementing and overseeing strategic programs that support payment and care delivery transformation. The Manager will support the Director on formulating of data insights strategy to support population health initiatives. The Manager is responsible for ensuring the achievement of all program performance goals and targets across the Contexture enterprise by providing program coordination and accountability. The Manager works collaboratively with Contexture leadership, and cross functional units to support effective population health data strategies with all Contexture HIE services and other Contexture service lines. The Manager is responsible for the day-to-day management of the Quality Improvement (QI) Advisors  

This position is based in Phoenix Arizona; Denver Colorado; or Grand Junction, Colorado and requires local residency in one of these base locations. Our strategic flexibility allows for local work from home opportunities. 

Essential Duties and Responsibilities include the following: 

• Assists the Director in the implementation of operational plans, strategies, tactics, performance goals and deliverables for value-based programs, such as but not limited to the AHCCCS Differential Adjusted Payment Program (DAP) and HCPF electronic clinical quality (eCQM) program and population health insights. 

• Work with Contexture QI team to support and direct the team to monitor data and validate data reports, understand quality improvement, to develop practice facilitation and technical assistance roadmaps and provide direction on performance improvement techniques, including:  

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  • Analyzing data quality report results. 
  
  
  
  

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  • Validating clinical quality data. 
  
  
  
  

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  • Setting measurable goals. 
  
  
  
  

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  • Identifying trends and opportunities for intervention from data. 
  
  
  
  

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  • Communicating with EHR vendors. 
  
  
  
  

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  • Mapping clinical quality data within the EHR. 
  
  
  
  

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  • Measuring and auditing large volumes of data for quality issues and improvements. 
  
  
  
  

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  • Escalating data quality issues, working with teams within Contexture and with stakeholders. 
  
  
  
  

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  • Evaluating and quantifying business impact of data quality issues and making recommendations for data improvements including required process and system changes. 
  
  
  
  

• Oversees the analysis of data to extract valued insights and support decision-making process, turn data into actionable information. 

• Implement and maintain operational processes for data solution product management in alignment with data solution strategy. 

• Design, document, and maintain SOPs for product management. 

• Oversees the annual programs’ submission process at Contexture, including outbound communications, logging, and tracking and reporting functions. Trains and coordinates with internal teams to ensure accurate and consistent responses to stakeholder questions regarding programs and processes. 

• Coordinates with Marketing to develop effective outbound communication campaigns and materials, including but not limited to Notices, Alerts, webinars, FAQs, and other community presentations. 

• Work collaboratively across the data management team and other technical teams to identify and support a strategy of progressive targets and milestones, within all managed programs, improving the overall quality of data submitted to the HIE. 

• Implement the defined strategy for obtaining performance feedback and scorecards to improve Contexture responsiveness and timeliness and support overall improvement of the designated programs at Contexture. 

• Deliver technical assistance, training, and coaching to healthcare providers and staff on quality improvement methodologies, tools, and best practices. 

• Participate in knowledge exchange, practice facilitation and technical assistance initiatives to improve the quality and performance of participating agencies.  

• Collaborate with all Contexture service lines leadership and teams to support program goals with related milestones. 

• Coordinate with business development team to create advanced education and training programs and curriculum to support provider/practice adoption of HIE services, tools, and advanced applications in healthcare integration. Provide internal staff training and education to support knowledge exchange and employee growth. 

• In-depth understanding of Health Care markets, including local, state, and federal programs and grant programs, and their use of health information technology and data elements needs. 

• Provide daily supervision and management of assigned staff, maintain allocated staffing levels including leading recruitment efforts, training, and creating on-boarding plans for new or transferred employees. 

• Ensure adherence to Scrum framework and support Agile transformation initiatives. 

• Perform other related duties as assigned. 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Skills 

• Strong understanding of HL7, C-CDA and XDS.b standards and protocols, and HIE standards and protocols. 

• Strong knowledge of Electronic Health Records. 

• Robust knowledge of healthcare clinical codes sets such as SNOMED, LOINC, CPT, ICD, RxNorm, etc. 

•  Experience with quality assurance and quality improvement methodologies, techniques, tools and in implementing data quality principles and processes. 

• Understanding of provider/practice operational and business needs in the day-to-day environment including integrated care and advance coordination models.  

• Understanding of hospital operational and business needs in the day-to-day environment. 

• Experience and/or understanding of complex care programs and measurement-based care, including use of data to support business and clinical objectives.  

• Experience in Value Based and Alternative Payment Models. 

• Experience with training and education programs and development of user tools in a variety of applications.  

• Experience in developing and presenting informational presentations to small and large constituent audiences.  

• Strong knowledge of practice facilitation and quality improvement techniques such as process mapping, fishbone diagrams, and PDSAs. 

• Experience providing practice facilitation, technical assistance, or consulting services to healthcare providers. 

• Proficiency with the Microsoft Office Suite including Excel, Word, PowerPoint, preferred. 

• Strong understanding of Agile and Scrum methodologies. 

• Proven ability to lead cross-functional teams and manage stakeholder expectations. 

• Comfortable balancing technical constraints with business priorities. 

• Excellent writing skills. 

• Interpersonal skills and techniques to identify needs, best practices, expectations, and customer requests. 

• Excellent problem-solving skills. 

• Excellent organizational skills. 

• Clear and concise communication skills. 

• Proven ability to work independently as well as ability to effectively interact and maintain effective working relationships. 

• Ability to independently manage and prioritize multiple tasks and projects efficiently and effectively. 

• Detail oriented, especially as it relates to time management and project management. 

• Ability to handle confidential information with discretion. 

• Ability to embrace changes and adjust quickly to work demands and shifting priorities and consistently meet strict deadlines. 

• Align cross-functional teams and stakeholders around shared goals and deliverables. 

• Experience working with Salesforce, Cloud Coach and Jira a plus. 

• Commitment to Contexture mission and vision. 

• Supports and contributes to the organization’s culture in a way that allows staff to feel appreciated, included and valued. 

Education/Experience 

Minimum of 5+ years of direct healthcare delivery or oversight of healthcare delivery with a Bachelor’s Degree in a behavioral health, applied health or healthcare-related field or commensurate directly related work experience. 3+ years’ experience with healthcare technology including EHR and healthcare data elements (such as HL7 or CCD standards). Broad experience in multiple sectors and levels of healthcare. Experience preferred in AZ and CO State Medicaid programs and/or CMS Programs. Prior management experience preferred. Experience in healthcare administration and program evaluation preferred. Advanced certification in practice management or other national standards (CPHQ, NCQA etc.) preferred. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.  

The position ​may​ require occasional availability for after-hours work, outside of regularly scheduled hours. 

The position ​may​ require ability to periodically drive to and from clients, conferences and / or events; and / or limited travel, including occasional travel out-of-state 

This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The person in this position needs to frequently communicate and exchange information and move about inside the office to access file cabinets, office machinery, etc. Must be able to remain in a stationary position 50% of the time. Constantly operates a computer and other office productivity machinery, such as a keyboard, monitor, calculator, copy / scanner machine, and printer. Frequently moves office and work-related material weighing up to 10 pounds; Occasionally moves office and work-related material weighing up to 30 pounds.  

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities and/or qualifications associated with the job.  

Benefits: Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from our Benefits Department. 

The organization is an inclusive Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by law or regulation.  

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