Manager, Digital Experience

Road Scholar is the nonprofit world leader in educational travel for older adults. Our mission is to inspire adults to learn, discover, and travel. With thousands of programs across the globe—including in-person, online, and on the water—we believe curiosity is the key to a well-lived life.

At Road Scholar, we are committed to fostering a culture of inclusivity and belonging. We believe that by valuing a wide range of perspectives and experiences, we create a stronger, more innovative organization that reflects the communities we serve.

In addition, we are dedicated to being an environmentally sustainable organization. From the way we design our programs to how we operate as a team, we are striving to reduce our environmental impact and create a positive legacy for future generations.

About the role...

The Digital Experience Manager is a key member of the Participant Experience (PX) team, supporting Road Scholar’s goal of helping participants feel confident, informed, and well prepared for their learning journey.

This role partners closely with the Director of Participant Preparation, who serves as the architect of Road Scholar’s post-enrollment digital experience. The Digital Experience Manager helps bring that vision to life by managing execution, day-to-day performance, and continuous improvement across key digital touchpoints – most notably the new mobile app and participant community.

Road Scholar offers a remote work environment. The compensation range for this exempt level salaried position is between $75,000 - $80,000 based on experience.  

In order to be considered, please submit a cover letter with your resume telling us why you are interested in the position.

Key Responsibilities Include:

Managing Mobile Application

• Serve as the primary day-to-day contact for Road Scholar’s new mobile app.


• Support the execution of the in-progress cross-functional app rollout.


• Oversee ongoing app performance post-launch, prioritize fixes and ensure a smooth experience for participants and staff working with the external vendor to manage enhancements, bug fixes, and a prioritized feature backlog.


• Define and track success measures; gather participant and staff feedback; and review performance data.


• Partner with PX leadership to create a long-term vision and roadmap translate into execution.


• Collaborate with Marketing and Communications to support app adoption and awareness.


• Coordinate with internal teams to understand dependencies with other technology initiatives.

Manage Participant Community

• Oversee Road Scholar’s private discussion boards.


• Serve as the primary contact for the platform vendor (Verint).


• Support a consistent, intuitive participant experience and healthy engagement.


• Partner with PX leadership on ongoing community strategy.

Manage Other Digital Experience

• Collaborate with the Ecommerce team to gather user feedback, review data to drive improvements to the My Account experience.

We're seeking...

• Experience managing digital initiatives in mobile and web environments 2-3.


• Strong analytical, communication, and collaboration skills.


• Ability to work effectively with cross-functional teams and external vendors.


• Self-directed, detail-oriented, and committed to continuous improvement.


• Experience with external developers required; experience with Verint or similar platforms a plus.

Why join the Road Scholar Team...

We offer a competitive compensation and benefits package!  

• Medical, Dental and Vision Insurance (with a substantial employee subsidy!)


• 403(b) Retirement Plan with a company match of 5% after 1 year of employment!


• Up to 20 days of PTO annually, accrued every payroll cycle 


• Enjoy a paid week off, in addition to your PTO, at the end of December to enjoy the holiday season!


• A generous employee discount on our programs


• As a Road Scholar employee, you can opt-in to receive an IATA membership


• We take professional development seriously which is why we provide LinkedIn Learning access to all employees amongst other professional development opportunities


• That’s right, we’re fully remote!


• To learn more about our benefits offerings, check us out at https://www.roadscholar.org/careers/

Equal Opportunity Employer

Road Scholar supports diversity in our staff, participants, and programs. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.

Cybersecurity

At Road Scholar, we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL recruiting.ultipro.com. We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met, or from a non-Road Scholar email domain, it may be a phishing attempt.