The Manager of Transportation Operations will lead all aspects of truck-based brokerage operations across Drayage, Full Truckload (FTL), and Less-than-Truckload (LTL) services. This role is responsible for developing and executing procurement strategies, managing carrier/vendor relationships, improving operational processes and systems, and driving profitable growth through accurate and competitive transportation pricing.
Key Responsibilities:
1. Transportation Procurement & Carrier Strategy - Lead all procurement activities for drayage, FTL, and LTL brokerage services. - Build and maintain a high-performing carrier network, expand portfolio with national and regional carriers. - Negotiate rates, contracts, service levels, and incentives. - Monitor market trends to adjust procurement strategies.
2. Carrier & Vendor Management - Develop strong partnerships with strategic carriers to ensure market relevant pricing and needed capacity across all modes and geographies. - Build executive relationships with top carriers to co-innovate on product design and IOPs - Establish carrier scorecards, KPIs, and compliance processes to communicate clear expectations and set the baseline for productive performance reviews. - Ensure carriers meet safety, insurance, and service standards. - Lead resolution of complex service issues and high impact escalations.
3. Market Intelligence & Rate Strategy - Track and interpret market conditions across drayage, FTL, and LTL. - Leverage data sources to guide procurement and pricing decisions. - Maintain a market intelligence dashboard. - Adjust buy and sell rates based on market dynamics. - Provide regular market updates to leadership and internal teams.
4. Operational Excellence & Continuous Improvement - Develop leading indicators, KPIs and dashboards for business performance. - Collaborate with Product, IT, and Operations teams to enhance workflow, systems, reporting, and process efficiency. - Enable end to end visibility of related milestones within customer interfaces - Identify/implement automation opportunities in operations and commercial processes. - Develop both customer and internal SOPs for transportation operations.
5. Pricing, Quotations & Profitability Management - Oversee all customer quotations, bids, and RFQs. - Partner with commercial on transportation solutions, packaging and go-to-market plans - Ensure pricing models reflect market conditions and margin targets. - Monitor lane-level profitability and adjust strategy as needed to meet targets.
6. Leadership & Cross-Functional Collaboration - Build and mentor a high-performing transportation product and operations team, embedding a culture of continuous learning, collaboration and data driven decision making. - Serve as subject matter expert across all transport modes to elevate our commercial strategy and enhance our service offering. - Partner with Sales, Operations, Finance, and Product teams to deliver company objectives around customer experience, growth and profitability.
Qualifications:
Required: - 8+ years of transportation or brokerage experience. - 3+ years in a senior leadership role. - Strong carrier procurement and negotiation background. - Expertise in transportation pricing and margin management. - Experience utilizing market data in procurement and pricing. - Familiarity with TMS systems and brokerage workflows. - Strong analytical and problem-solving skills. - Demonstrated success in vendor management and team leadership.
Preferred: - Experience in a mid-size or large 3PL. - Knowledge of international or port-related operations. - Familiarity with EDI/API integrations or digital brokerage tools. - Bachelor’s degree preferred but not required.
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