Manager, Employee Services North America

Summary

The Manager, Employee Services North America (USA & Canada) will lead employee services across the USA and Canada, managing a team of specialists and coordinating internal teams and external vendors. This position reports to the Sr. P&O Manager for North America.

The role is primarily focused on North American payroll, benefits, employee labor services, compliance, and employee services delivery, while leading the implementation and evolution of the Employee Services operating model in North America. It also covers real estate and facility management in the region, in coordination with P&O USA and the Madrid-based governance team, maintaining a balanced focus alongside core HR service delivery.

Success in this role requires strong leadership, North American labor services experience, effective decision-making, and the ability to lead teams, drive results, navigate complex environments, and collaborate effectively across functions.

Key Responsibilities

Employee Services Model Implementation

• Lead the implementation and evolution of the Employee Services operating model in North America, adapting global standards to local requirements in the USA and Canada.
• Drive process standardization, service consistency, and role clarity across the region.
• Support change management and stakeholder engagement to drive adoption.
• Track KPIs related to performance, service levels, user satisfaction, and cost efficiency.

Employee Services Delivery & Leadership

• Lead and develop the North America Employee Services team and oversee end-to-end service delivery across payroll, benefits, employee labor services, and workplace support in the USA and Canada.
• Ensure accuracy, timeliness, and service quality in line with SLAs and global standards.

Payroll, Benefits & Compliance

• Lead payroll, benefits, compliance, and expatriate-related operations across the USA and Canada.
• Ensure accurate payroll and benefits delivery, including deductions, contributions, vendor coordination, and alignment with accounting processes.
• Ensure compliance with federal, state, provincial, and local labor and tax regulations, including reporting obligations and multi-jurisdictional scenarios.
• Oversee international assignments and cross-border employee scenarios.
• Maintain strong internal controls, support audits, and manage escalations as needed.
• Partner with HR Business Partners, Finance, Tax, and business leaders to support smooth operations and a consistent employee experience.

Real Estate & Facility Management

• Coordinate real estate and workplace-related activities with P&O USA, the Madrid-based governance team, and local vendors.
• Ensure effective delivery of real estate and workplace services, maintaining operational standards and consistent employee experience.
• Monitor service performance, proactively identify issues, and drive resolution or escalation as needed.

Process Improvement, Transformation & Reporting

• Drive continuous improvement across payroll, benefits, and employee services, identifying opportunities to enhance efficiency, accuracy, scalability, and the use of automation, AI, and DIY solutions.
• Lead automation and digitalization initiatives using systems such as Workday and SAP.
• Contribute to global transformation initiatives within International Labor Services.
• Monitor service, compliance, and performance metrics to support decision-making and continuous improvement.

Required Qualifications

• Bachelor’s degree in Human Resources, Business, or a related field preferred. Equivalent experience may be considered only where directly relevant to the core responsibilities of the role, including North American HR operations.
• Minimum of 10+ years of experience in employee services, HR operations, payroll, benefits, or shared services within multinational environments, including the United States and/or Canada.
• Demonstrated experience supporting and leading teams in regional or multi-country environments, preferably across the U.S. and Canada.
• Solid understanding of HR operations and employee services delivery in multinational environments.

Knowledge & Experience

• Experience with payroll, benefits, and labor-related processes in the USA and Canada.
• Experience supporting or overseeing international assignments and cross-border employee scenarios.
• Experience operating in regulated environments with strong internal controls, audit readiness, and risk management practices.
• Experience managing teams and coordinating real estate and workplace services within a centralized governance model.
• Strong knowledge of labor laws, tax regulations, and compliance requirements across the U.S. and/or Canada, including multi-jurisdictional scenarios.
• Required - Fluent in English (native or full professional proficiency), with advanced written, verbal, and comprehension skills.
• Preferred - Professional proficiency in Spanish (intermediate level), including written, verbal, and comprehension skills.

Technical Competencies

• Experience with Workday and exposure to SAP environments is preferred.
• Understanding of HRIS, payroll, and finance system integrations.
• Strong analytical skills and attention to detail.

Behavioral Competencies

• Strong leadership and team management skills.
• Ability to work cross-functionally and influence key stakeholders.
• Strong problem-solving and decision-making skills.
• Ability to manage priorities in a fast-paced environment.

Internal Application Process & Best Practices:

• Discuss Your Interest - As a best practice, we recommend that you speak with your HR Business Partner (HRBP) and your current manager before applying. These conversations help foster transparency and can support a smoother transition if selected for the role. However, you may elect to keep your application confidential if self-applying.
• Eligibility - Make sure you meet the eligibility criteria for the role, including any time-in-position requirements (minimum of 2 years). Please contact your HRBP to request potential exception of you are unable to self-apply.
• Transfer Timing - Upon selection, the business leaders will coordinate a transition plan that reflects all stakeholder interests.

HRBP: Luis Roman Reyes

Recruiter: Casey Robinson

Repsol is an Equal Opportunity Employer – Gender/Disability/Ethnicity/Veteran