Manager, Engineering - Drive Thru Orchestration Service

Department Overview

Manager, Engineering – Drive Thru Orchestration Service directs a team responsible for crafting, constructing, and operating the orchestration layer that drives next-generation drive thru experiences. This role is vital to providing a scalable, dependable, and AI-ready platform that ensures smooth customer ordering, reliable integrations, and rapid innovation throughout thousands of restaurant locations.

Duties

Orchestration Platform Leadership

• Lead the full development and oversight of the Drive Thru Orchestration Service, ensuring high availability, reliability, and scalability across all ordering channels.


• Build and deploy a decoupled, event-driven orchestration platform that works alongside menu, cart, payment, and fulfillment services.


• Coordinate the migration from legacy, tightly coupled systems to a modern, API-first, and protocol-aligned architecture (e.g., .NET Proxy rewrite, WebSocket audio integration).


• Ensure the orchestration platform supports multi-region deployment, real-time availability checks, and robust error handling.

• Lead integration efforts with menu services (Model Context Gateway), cart management (Immutable Cart), payment, and external vendor systems.


• Define and enforce API specifications, protocol alignment, and data contracts to ensure seamless interoperability.


• Drive the adoption of event sourcing, GUID-based state management, and canonical data models to guarantee order accuracy and auditability.


• Coordinate the implementation of telemetry, monitoring, and automated rollback strategies for operational excellence.

Team & Project Management

• Build and mentor a high-performing engineering team, encouraging a culture of innovation, accountability, and continuous improvement.


• Manage project delivery, prioritization, and cross-functional dependencies, ensuring timely and on-budget execution.


• Collaborate with product, architecture, and platform teams to align on requirements, priorities, and technical strategy.

• Serve as the primary technical liaison for orchestration integration with external partners (e.g., Google, POS vendors, menu teams).


• Communicate technical vision, progress, and challenges to senior leadership and collaborators.

Quality, Testing & Operations

• Ensure robust testing, validation, and monitoring of orchestration flows and APIs.


• Manage incident response, troubleshooting, and continual advancement for orchestration service reliability and performance.

Qualifications

Basic Qualifications

• 7+ years of experience in software engineering, platform development, or orchestration systems, with progressive leadership responsibilities.


• 3+ years leading engineering teams delivering distributed services or APIs at scale.


• Strong experience with event-driven architectures, API development, and cloud-native platforms.


• Proven ability to manage complex migrations and drive architectural modernization.


• Excellent communication, collaborator management, and cross-functional leadership skills.

Preferred Qualifications

• Experience with drive thru, QSR, or retail orchestration platforms.


• Familiarity with event sourcing, real-time data pipelines, and AI/LLM integration.


• Bachelor’s degree or Master’s degree or equivalent experience in Computer Science, Engineering, or related field.

Compensation

Bonus Eligible: YES

Long - Term Incentive: YES

Benefits Eligible: YES

Salary Range

The expected salary range for this role is $152,678.00 - $190,847.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.