Manager, Epic Training

Reporting to the Clinical Information Systems Training Director, this position will lead, guide, coach, and motivate the training team to achieve and create best-in-class learning opportunities and programs for all providers and staff using Epic system applications and related technologies to further the mission of UT Health San Antonio. This role is accountable for ensuring the delivery of Epic training curriculum, classes, and environments. This role will also establish collaborative partnerships with business leaders and subject matter experts to assess performance needs and provide feedback to enhance organizational performance.

• In partnership with the training team supervisor, Overall management of the training team; including hiring, performance and goal management, and professional development.
• Directly supervises credentialed trainers in classroom knowledge, skills, and abilities providing feedback and growth opportunities in an Epic classroom
• Leads the strategic development and ongoing coordination of the training and super user programs.
• Leads the development of curriculum and training plans for new implementations/projects requiring education.
• Leads the development, maintenance, and standardization of educational materials including process guides, tip sheets, other documents/materials as needed.
• Investigates, plans, and implements new and innovative ways to communicate changes and provide education to EMR users.
• Leads development and maintenance of the training environment(s) and environment strategy to support ongoing training and support needs.
• Manages the coordination with both the application and technical teams to align training programs with the build and testing of ongoing Epic projects.
• Collaborates with cross-information technology teams and application owners to troubleshoot and resolve application issues in a timely manner.
• Assists in development of documentation tools for the end user in the electronic health record and specialty-specific clinical content for ease and efficient end-user documentation.
• Provides ongoing leadership and motivation to help ensure the training staff is focused and delivering top-notch training and content.
• Ensures the training team successfully creates test scripts, timelines, and plans for application and workflow changes.
• Provides technical expertise for system upgrades and helps manage time in the Build, design, testing, and documentation of new system features.
• Performs other duties as assigned

• Excellent communication (written and oral), interpersonal skills, organization, time management, and conflict resolution skills.
• Considerable knowledge of the principles/theories of adult learning and competency-based education.
• Knowledge of Epic Production and Non-Production Environments
• Knowledge of training environment build, build tools, and building strategies.
• Must be able to operate effectively in a collaborative shared team environment.
• Proficiency in Microsoft Word and Excel.
• Excellent presentation skills.
• Team development & coaching: The ability to bring people together to execute needs, provide training and personal
• development/ coaching to team members on how to be successful within the organization.
• Ability to efficiently adjust to changing priorities and complexities.
• Excellent problem-solving skills and the ability to analyze situations, identify existing or potential problems, and recommend solutions.
• Demonstrated proficiencies in instructional design programs.
• Bachelor's degree is required.
• EPIC processing accreditation or certification preferred.
• Hybrid position must live in the greater San Antonio area. Relocation offered.