Job Description - Manager, Event Operations & Student Training
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Manager, Event Operations & Student Training
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locations
Coral Gables, FL
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R100075329
Current Employees:
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Reporting to
the Director of the
Student Center Complex
& Conference Services – Aquatics and Event Operations, this position is the functional events and operations leader throughout Student Center Complex and Lakeside event spaces. Responsible for the planning, staffing, and tactical operations of programs and events for students, university departments, alumni, and external revenue-generating events. This position exists to help educate students, engage the University community, and contribute to the continued positive development of the University of Miami experience.
Leading our event operations service team, this position will manage the day-to-day
operations of six
full-time staff and indirectly over 70 student employees. Responsible for
coordinating student staff hiring, scheduling,
supervision, and training.
P
rovides leadership in the student employment
program, including
the development and
implementation of
the student employee
training
curriculum. Assists in the
upkeep and standards
of Student Center Complex
and Conference Services
equipment, furnishings, and
systems. Occasional
evening and weekend hours are required.
PRIMARY DUTIES AND
RESPONSIBILITIES:
Administration
Supervises six full-time staff, responsible for the training and evaluation of these team members.
Organizes and executes administrative aspects for event operations across the Student Center Complex and Lakeside event spaces.
Assists in the development of analytics, dashboards, and metrics which provide an analysis of event outcomes.
Regularly attends event walkthrough meetings, weekly general meetings, and organizes team and one on one meetings with staff members.
Event Operations
Provide
on-site
management
of
the
Student
Center
Complex
including
Lakeside
Village
event spaces.
Provides excellent customer service, ensuring all
needs are met and anticipating
un-scheduled needs
for events.
Communicates changes and updates to events/reservations
on no-shows, room changes, and
special user requests on an as-needed basis using written.
reports, written and verbal notifications to
events/reservations personnel,
Works closely with Audio Visual team members on A/V set-up needs.
Oversees
the
Student
Center
Complex and Lakeside event space
inventory,
including
tables,
chairs,
soft
seating,
desks, etc.
Works with staff on semi-annual and annual reports of inventory and
needs.
Serves as
responsible team member during emergencies to assist students, tenants, customers, and visitors
Student
Development
Works with staff to develop, coordinate, and deliver orientation and training programs for approximately 70 event operations, audiovisual, customer service and information desk student staff, including standards for event production, set-up protocol, emergency and risk management procedures, and best practices for supporting the University community.
Works with staff to enhance the student employment program, from hiring practices, retention programs, and evaluation for improved personal and professional development of student employees.
Building and space support
Works closely and regularly with Student Center Complex tenants and contractor to ensure
facility is being maintained appropriately.
Assists
operational areas
(Budget,
Information, Events/Reservations,
Audio Visual Services, and
Aquatics)and student staff in answering policy or operational questions. Assists in Student
Center Complex
areas on an emergency
or as-needed
basis. May substitute
for other Operations
staff as necessary.
Manages and supports the mission of the department to include customer service
functions,
event
management,
operations
of
access,
HVAC,
and
security
systems.
Performs additional duties as delegated by the SCC
& CS leadership team.
KNOWLEDGE, SKILLS, ABILITIES
(KSA):
Strong organizational
skills.
Must be customer service-oriented, adaptable, and show
ability for independent judgment, planning, evaluation, and decision-making.
Experience building a sense of community and teamwork among both student and full-time employees.
Knowledge of MS Office Suite.
Must be able to learn software for task tracking,
event scheduling, room diagramming
etc.
Must
have knowledge (or ability to learn skills) of sound systems, projectors, and
lighting.
EDUCATION
REQUIREMENTS:
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of experience.
WORK EXPERIENCE
REQUIREMENTS:
Two years of service-based experience.
The University of Miami is an Equal Opportunity Employer -
Females/Minorities/Protected
Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Click here
for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
A7
About Us
The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit
welcome.miami.edu/about-um
to learn more about our points of pride.
The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.
Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.
The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
Transforming lives
With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
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