Manager, Facilities - Lakeside Medical Center

This position serves as Facilities Leader and collaborates with the Leadership team on strategic planning, goal setting, department evaluations, and the implementation of strategic initiatives for the respective departments. The position serves as a highly visible, energetic champion of safety, facilities maintenance, service, and regulatory compliance. The Manager plans, coordinates, organizes, and supervises all financial, technical, and administrative responsibilities for the respective departments. Manager serves as the designated Safety and, Emergency Coordinator as well as the assigned person to oversee ADA, AHCA, Federal and Joint Commission regulatory requirements. Leads the support service departments to achieve performance standards and meet the facility-wide needs. Collaborates with the hospital leadership in order to maintain programs which are effective, safe, and cost efficient. Job duties include supervision of the Safety and Emergency management and environment of care programs and as the Facility representative for all construction projects. The manager will represent the hospital and is instrumental in ensuring facility regulatory compliance with state, federal, and the Joint Commission regulations.

Key Responsibilities

Facilities Operations, Staff & Customer Service

• Provides day-to-day control for all activities in plant operations and contracted services, including biomedical and lawn care.
• Provides professional, responsive, and service-oriented Facilities support and interaction with clinical departments, hospital leadership, employees, patients, visitors, vendors, contractors, and regulatory representatives.
• Prioritizes, assigns, tracks, and follows work requests and work orders through completion; communicates status, delays, corrective actions, and closure back to the requesting department to ensure appropriate customer follow-through.
• Conducts routine Facilities and Physical Environment rounds and engages department leaders and frontline staff to proactively identify infrastructure, safety, regulatory, and service concerns and coordinate timely resolution.
• Provides direct day-to-day supervision and accountability for Facilities staff, including daily assignments, attendance, coaching, competency development, performance expectations, customer-service standards, productivity, and follow-through.
• Responsible for workforce planning and redesign, where appropriate as instructed by Director of facilities
• Ensures continuous efficient and economical operation of the hospital's equipment, machines, plant, and building, achieving set objectives within budgetary limits and in accordance with all regulatory licensing, codes, and standards.
• Reads and understands blueprints, drawings, floor plans, and schedules as they relate to electrical, mechanical, plumbing, HVAC equipment, building structures, and finishes.

Preventive Maintenance, Projects & Financial Management

• Evaluates preventative maintenance programs to ensure that proper procedures, frequencies, documentation, and quality levels are achieved; assures that all equipment requiring preventative maintenance is included in the program.
• Prepares and maintains the department budget and reviews and makes recommendations for capital budget equipment purchases that are installed in the hospital.
• Coordinates and supervises all construction, renovations, and expansion projects; supervises the development and maintenance of the ICRA.
• Coordinates construction, renovation, repair, and major maintenance activities with affected clinical and support departments to minimize disruption to patient care and hospital operations, including appropriate communication of scope, schedule, impacts, and contingency plans.
• Maintains efficient and effective department operation while requiring compliance with all accrediting bodies and state, federal, and local regulatory laws, standards, and protocols.
• Develops and maintains a process for timely contract reviews, negotiations, and renewals; ensures contract timeframes are monitored to ensure appropriate management of contractual terms and conditions.
• Provides active contractor and vendor oversight, including compliance with safety requirements, infection-prevention requirements, ICRA/PCRA when applicable, permits, credentials, approved scope, quality expectations, schedule, documentation, and contract performance.
• Understands and adheres to all purchasing policies and procedures.

Regulatory Compliance, Environment of Care & Quality

• Develops and maintains the Environment of Care program, which includes Safety Management, Security Management, Hazardous Materials Management Plan, Emergency Preparedness Plan, Life Safety Plan, Equipment Management Plan, and Utilities Plan.
• Coordinates and chairs Environment of Care committee meetings, surveillance rounds, and reporting requirements to leadership and The Joint Commission.
• Serves on the Patient Safety and Quality Committee, physical environment Committee, and others as assigned.
• Collaborates with developing and maintaining policies and procedures to meet current hospital policy, licensing requirements, and Joint Commission standards; coordinates with department leaders and medical staff to ensure that policies, procedures, and standards are appropriate to meet the operational needs of the hospital.
• Ensures continuous compliance with The Joint Commission, OSHA, AHCA, ADA, guidelines, and other applicable regulatory or accreditation standards.
• Maintains continuous survey and inspection readiness for The Joint Commission, AHCA, CMS, OSHA, NFPA, local Authorities Having Jurisdiction (AHJs), and other applicable regulatory, accreditation, licensing, and code requirements.
• Documents, assigns, tracks, validates, and closes corrective actions and deficiencies identified through Physical Environment/Environment of Care rounds, inspections, surveys, drills, preventive-maintenance reviews, leadership rounds, regulatory visits, and other compliance activities.
• Supports and demonstrates practices consistent with the hospital’s mission, philosophy, standards, policies, and procedures.

Emergency Preparedness & Disaster Response

• Coordinates disaster response plans, readiness drills, and training, and serves as the disaster coordinator during disaster events.
• Provides Facilities leadership during utility failures, infrastructure failures, fire/life-safety events, severe weather, and other emergency situations.
• Supports continuity of hospital operations and participates in Hospital Incident Command as appropriate.
• Coordinates emergency preparedness activities and maintains readiness to respond to events affecting the hospital’s physical environment, utilities, life safety systems, infrastructure, and patient-care operations.
• Emergency duty may be required of the incumbent that includes working in special needs or Red Cross shelters or to perform other emergency duties including, but not limited to, responses to threats or disasters, man made or natural.

Experience

• 3-5 years: Experience in facilities operations or environmental services required, preferably in a healthcare setting.
• 3-5 years: Supervisory experience required.
• 3-5 years: Construction and emergency management experience preferred.
• 3-5 years: Experience applying OSHA, The Joint Commission, and NFPA regulations and standards; utilizing intermediate to advanced IT skills and relevant software systems, including Automated Building Maintenance Systems; and reading and interpreting blueprints, drawings, floor plans, and schedules related to electrical, mechanical, plumbing, HVAC equipment, building structures, and finishes.
• 3-5 years: Construction and emergency management experience preferred.

Education

• Required: Associate's Degree
  • Hospital leadership experience greater than 10 years may be considered in lieu of minimum educational requirement.
• Preferred: Bachelor's Degree

Certifications

• Preferred: AHA-CC - Cert. Hospital Facility Manager
• Preferred: AHA-CC - Cert. Healthcare Engineer