Manager, Field Operations, Popeyes, LAC

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Manager, Field Operations, Popeyes Central LAC is responsible for driving operational excellence and consistent brand execution across a designated region. This role serves as a trusted operational partner to franchisees, providing hands-on support, coaching, and guidance to improve guest satisfaction, restaurant performance, and profitability. Acting as an in-house expert on Popeyes restaurant operations, brand standards, and best practices, this position works closely with franchise leadership and internal cross functional teams to ensure sustainable business results. The role reports to the Senior Manager, Area Franchise Lead and requires extensive time in restaurants and markets and a team player attitude.

Key Responsibilities:

Brand Standards and Compliance

• Ensure consistent execution of brand standards and standard operating procedures with deep working knowledge of the Operations Manual.
• Conduct regular and frequent restaurant visits to assess food safety, cleanliness, service execution, and operational discipline, including google reviews and overall operational performance of the restaurants.
• Identify gaps in execution, provide clear and actionable feedback, and partner with franchisees to drive timely corrective actions.
• Hold franchise partners accountable to brand expectations while maintaining strong and productive working relationships.

Training and Capability Development

• Deliver hands on coaching and field based training to restaurant managers and leadership teams to strengthen operational fundamentals.
• Lead and support training initiatives including classroom, virtual, and on the job learning programs aligned to brand standards and business priorities.
• Partner with cross functional teams to support the development and deployment of training tools and resources.
• Promote a culture of continuous improvement, learning, and operational excellence across restaurant teams.

Operational Improvement and Business Performance

• Analyze operational and financial performance using KPIs such as Speed of Service, guest satisfaction, food safety results, and profitability metrics.
• Identify trends and root causes of underperformance and collaborate with franchisees to develop and execute improvement plans.
• Conduct regular business reviews with franchise partners, providing data driven insights, recommendations, and follow up.
• Apply structured problem-solving methodologies to drive sustainable improvements in restaurant execution and results.

Franchise Relationship Management and Influence

• Serve as a key point of contact and operational advisor for franchise partners within the assigned region.
• Influence and coach franchisees and restaurant leaders without direct authority, balancing brand standards with business realities.
• Demonstrate strong interpersonal skills and emotional intelligence when navigating challenging conversations and operational issues.

Cross Functional Collaboration and Project Execution

• Act as a liaison between franchisees and internal teams including Marketing, Supply Chain, Technology, and Training to support execution of initiatives.
• Support national and regional programs, product launches, and system wide initiatives to ensure consistent and effective implementation.
• Manage operational projects from planning through execution, ensuring alignment with timelines, priorities, and business objectives.

Ownership, Agility, and Field Execution

• Demonstrate a strong sense of ownership and accountability for regional performance and outcomes.
• Operate effectively in fast paced and ambiguous environments, prioritizing actions and driving solutions with limited supervision.
• Exhibit learning agility with the ability to quickly absorb new information, systems, and standards and apply them in the field.
• Maintain resilience and professionalism in demanding, field-based environments with frequent travel and extended time in restaurants.

Required Skills and Qualifications

• Bachelor’s degree in business, Hospitality, or a related field.
• Four or more years of experience in QSR operations including multi-unit, franchise, or field-based roles.
• Strong business and financial acumen with the ability to interpret data and translate insights into action.
• Exceptional written and verbal communication skills with the ability to clearly convey expectations and feedback.
• Demonstrated ability to influence, coach, and build trust-based relationships with franchise partners and internal stakeholders.
  Proficiency in Microsoft Office including Excel, PowerPoint, and Word, with familiarity using analytical and reporting tools.
  Comfort learning and using new systems, technology platforms, and restaurant operations tools.

Travel Requirements (50%+)

• Ability and willingness to travel extensively within the assigned region, including frequent overnight stays and multi day market visits, to provide on-site operational support and drive execution.

#Popeyes

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.