Manager, Global Change Management

Position Summary

The Manager, Global Change Management, reporting to the Associate Director, Global Change Management, is responsible for coordinating and implementing project-level change management activities related to process, system, and technology changes that support enterprise change initiatives, with a focus on the associate experience. This role partners with functional business leaders, technology leaders, HR teams, and the Global Communications CoE to drive successful project adoption and behavior change.

The Manager will conduct stakeholder assessments to identify impacted audience groups and help develop engagement strategies, manage change readiness activities, and monitor adoption and proficiency levels. Responsibilities include coordinating change champion networks as needed, tracking metrics and reporting, and managing stakeholders. The role will also engage in activities that support engagement programs, recognition efforts, and culture-building initiatives, facilitate feedback channels, provide direct support to project teams during transitions, and collaborate with global business leaders to ensure culturally relevant and appropriately localized change management activities.

Expected Contributions

Global Change Management

• Conducts stakeholders analyses to identify key impacted audience groups and assist in developing engagement strategies.
• Conducts readiness assessments, surveys, and focus groups as needed to gauge associate preparedness and identify resistance as part of the sense and respond listening strategy.
• Monitors adoption rates and proficiency levels by developing project KPIs, sharing findings. and recommending interventions as needed.
• Helps build and maintain change champion networks as needed, facilitating project support and feedback loops.
• Collaborates with and supports various cross functional stakeholders, including key business leaders, through the change journey process.

Associate Experience

• Partners with HR teams and Global Communications CoE to support engagement, recognition, and culture-building initiatives.
• Collects audience feedback through surveys, focus groups, and suggestion boxes.
• Provides support to project teams through the transition process.
• Collaborates with global business leaders and functions to ensure change management activities are culturally relevant and appropriately localized.
• Coordinate with the Global Communications COE to align project communications with the overall editorial calendar.
• Ensures change initiative programs are aligned with company values, culture, and recognition.

General Operations

• Manages small to medium-sized change management projects or workstreams, ensuring deliverables are met on time and within budget.
• Supports project documentation, templates, and playbooks for change management processes.
• Works cross-functionally with HR, GT, Finance, and other MVW departments as needed to ensure alignment and integration of change efforts.
• Gathers feedback from stakeholders and recommends enhancements to change management tools and processes.

Candidate Profile

Education:

• BA or BS Degree in Business Administration, Communications, Talent/Organizational Development, Marketing, or Human Resources.

Experience:

• Minimum of 5 years in change management, HR, or related discipline.
• Minimum of 2-3 years in project management
• Experience supporting change initiatives preferred.
• Timeshare/hospitality/lodging industry experience a plus. 

Attributes/Skills:

• Strong writing and communications skills
• Very high attention to detail with strong critical thinking, reasoning, and problem-solving skills.
• Proven ability to effect behavioral changes across an organization and drive adoption of new tools and business processes.
• Ability to manage multiple tasks, meet deadlines under pressure, and remain flexible with changing business initiative priorities.
• Ability to work effectively at all levels in an organization.
• Possesses strong organizational skills and effectively manages multiple tasks by developing systems to organize and track information.
• Must have excellent people skills with a proven ability to quickly build rapport and trust.
• Demonstrates professional demeanor.
• Must be a self-starter and able to work independently while also being a strong, collaborative team player.
• Able to work well in cross-functional team environments.
• Able to successfully handle multiple projects simultaneously.
• Ability to manage up to supervisor, leaders, and other stakeholders on progress, risks, and support.
• Familiarity with change management methodologies (e.g., Prosci, ADKAR) a plus.
• Intermediate level of proficiency in Office 365 suite of applications, especially SharePoint, Viva Engage, and OneDrive.
• Intermediate level of proficiency in Microsoft Word, Excel, and PowerPoint.
• Effective presentation and facilitation skills required.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.