Manager, Global Field Service Technology

Your responsibilities will include: Support compliance and quality efforts to proactively mitigate CAPAs and NCEPs. Provide coaching, guidance, and career development opportunities to team members. Ensure compliance with company policies and applicable regulatory requirements. Minimum of 5 years' experience in global service or technology operations, preferably within the MedTech or regulated healthcare technology sector. Solid knowledge and experience with capital equipment systems supporting Field and Technical Service teams, with a strong emphasis on ServiceMax and Salesforce.com platforms. Strong understanding of Agile/Scrum methodologies and backlog management. Demonstrated leadership and influencing skills, including leading through ambiguity. Proven ability to drive organizational change and manage adoption across global teams. Excellent communication skills across all organizational levels. Experience in customer support, field service, or service operations domains. Ability to enable cross-functional collaboration and problem-solving. Minimum of 5-10% travel required, both domestic and international. Expertise with ServiceMax. Experience using JIRA, Confluence, and Microsoft Office tools. Familiarity with SAP S4/HANA integration.