Manager, Global Product Standards

JOB SUMMARY 

The Manager, Global Product Standards will be responsible for creating, sustaining, and refreshing global product standards.  This role will collaborate with cross-functional teams to create alignment and document new product standards, provide technical and operational design, and develop scalable solutions that support the enterprise.   

CANDIDATE PROFILE  

Education and Experience  

Required 

• Bachelor’s degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, Industrial Design, or related major 

• Six years of relevant professional experience in Operations (e.g., Rooms, F&B, Retail, Spa, Fitness, etc.) or related professional area, demonstrating progressive career growth and a pattern of exceptional performance 

Preferred 

• Five years of relevant professional experience working in a hotel 

• Previous lifestyle experience 

• Strong standard awareness and proven success in managing product standards and compliance 

Travel Required: 10-40% 

CORE WORK ACTIVITIES  

Product standards 

• Sustain and refresh existing product standards. 

• Respond to field questions around new and existing programs, platforms, and initiatives. 

• Update Marriott Global Source (MGS) with new or refreshed content. 

• Create alignment and documents new product standards. 

• Provide technical and tactical operational design on existing projects. 

• Create job aids to support new, refreshed, or existing programs or initiatives. 

• Collaborate closely across design, disciplines, and continent team. 

• Use systematic processes to solve operational or design challenges. 

• Work closely with cross-functional teams to update, refresh, design, develop and deliver scalable solutions. 

• Translate requirements into compelling customer driven and profitable product or service solutions. 

Vendor relationships and annual process support 

• Provide support to sourcing and supply change management, trend sourcing, and contracts. 

• Provide updates to supporting tools as needed. 

• Provide content, feedback and updates as needed for Global Product Standards Audit. 

• Provide updates and input to appropriate process and documents.