Manager - Guest Relations

Why Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role:

Plans, directs, and coordinates risk and safety programs of the organization to control risks and losses by performing the following duties personally or through subordinate supervisors

Responsibilities:

• Other duties may be assigned.


• Manages all aspects of employee and guest illnesses and accidents on property to include investigations, phone interviews, and meetings with attorneys, pre-court settlement hearings, depositions, and actual participation in court cases.


• Analyzes and classifies risks as to frequency and potential severity, and measures financial impact of risk on company.


• Selects appropriate techniques to minimize loss such as avoidance, loss prevention and reduction, retention, grouping of exposure units, and transfer.


• Prepares operational and risk reports for management analysis.


• Directs loss prevention and safety programs.


• This position may supervise an administration or worker’s compensation specialist.

Qualifications:   

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What’s in it for you:

· Competitive Salary with annual performance reviews

· Comprehensive health coverage plan that includes medical, dental, and vision

· 401(K)/ Company Match

· Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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