Manager - Hotel Operations

Responsibilities:  

• Assists Director of Hotel Operations in the establishment of standards for personnel administration and performance, service to patrons, room rates, casino support, credit and type of patronage to be solicited.


• Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.


• Performs all assigned tasks with enthusiasm, professionalism and exceeds out customer’s expectations.


• Allocates funds, authorizes expenditures and assists in planning budgets for departments.


• Requisitions supplies and equipment.


• Processes reservations and advance registration payments.


• Inspects guests’ rooms, public access areas and outside grounds for cleanliness and appearance.


• Accurately uses proper telephone techniques and etiquette.


• Answers patrons’ complaints and resolves problems.


• Provides guest with information including hotel, casino and restaurants; including hours of operations, special events and promotions.


• Ability to relate effectively in one-on-one situations with guests and other members of the company.

Competencies:  

• 
  

  Be completely knowledgeable about all Bally’s programs, promotions, activities and functions.

  
  


• 
  

  Perform tasks outlined on daily checklist.

  
  


• 
  

  Must carry out safety and emergency procedures including, but not limited to fire, crowd control, inclement weather and Homeland Security threats.

  
  


• 
  

  Must operate and control computer terminal.

  
  


• 
  

  Works with casino staff and reservations to assure maximum hotel occupancies by casino customers.

  
  


• 
  

  Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.

  
  


• 
  

  Assist in training in all Hotel Departments.

  
  


• 
  

  Must interact with guests and other employees in a courteous, empathetic and discreet manner.

  
  


• 
  

  Supports and maintain Bally’s courtesy guidelines for guests and employees.

  
  


• 
  

  Promotes outstanding guest relations.

  
  


• 
  

  Supervises the storage, inventory and distribution of uniforms for the Desk Clerks, Bellmen and Valet.

  
  


• 
  

  Reviews daily cash, credit and comp transactions of Desk Clerks.

  
  


• 
  

  Support daily cash, credit and comp transactions of Desk Clerks.

  
  


• 
  

  Performs other duties as assigned.

  
  


• Ability to obtain the appropriate work authorization per gaming regulations required.


• Ability to work in a drug free environment and pass a chemical dependency test as required.


• Ability to type 25 words per minute.


•  
  

  Ability to perform basic arithmetic including use of percentage.

  
  


• 
  

  Ability to inspect areas of responsibility.

  
  


• 
  

  Ability to stand and sit for undefined periods of time.

  
  


• 
  

  Ability to read and write effectively including maintaining filing system.

  
  


• 
  

  Ability to communicate clearly and effectively with the guests regarding any aspects of the casino/hotel operation

  
          

Work Environment:  

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


• The noise level in the work environment is usually moderate.


• Must be able to work in a smoking environment

Additional Benefits: 

• Competitive Salary with annual performance reviews 


• Comprehensive health coverage plan that includes medical, dental and vision 


• 401(K)/ Company Match 


• Access Perks and Childcare discounts 

Target Salary Range: 

• $45,675.00/ Annually 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.