Description Oversees the nightly operations of the housekeeping department ensuring quality standards are met, to include project-based work. Evaluates and establishes new standards to increase department workflow efficiencies and quality. Manages the development and performance of night supervisors and staff.
Responsibilities
Directly manages and leads housekeeping supervisors and staff. Allocates staffing, equipment and resources.
Ensures time and materials are properly documented in work management system. Converts online requests to work orders. Ensures time cards are entered/approved within work management system. Ensures work orders are completed.
Manage hiring, development and performance management activities for supervisors and staff. Provides training to employees as needed.
Perform area audits and enforces cleaning standards.
Performs all other duties as assigned.
Qualifications
Knowledge of housekeeping processes and procedures
Demonstrated ability to improve and implement new work flows
Demonstrated organizational and coordinating skills
Proven ability to anticipate client needs
Demonstrated interpersonal skills with all levels of staff
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