Manager, HR Operations

Propio Language Services is transforming communication by developing tools and technologies that make it easier and more efficient for clients to engage with the Limited English Proficiency Population. We strive to improve access to healthcare and essential services in social services, education, legal and many others. This role is located in our Overland Park, KS office supporting our corporate employees.  

The Manager, HR Operations, is responsible to provide strategic leadership and guidance to the HR Operations team to enable excellent employee support for HR and Propio leaders related to key employment lifecycle processes. Responsible for leading continuous improvement initiatives related to employee lifecycle activities ensuring collaboration/integration across HR processes.

Key Responsibilities:

HR Operations Management:

• Oversee the daily operations of the HR Operations team, including the delivery of onboarding, offboarding, employee relations and compliance activities.
• Develop and continually improve the operating model for the HR Operations team and identify opportunities for process improvements.
• Develop, measure, analyze and implement action on key success metrics to increase efficiency and effectiveness of key HR Operations programs. 
• Develop and implement processes to ensure clarity in HR Operations accountabilities including detailed instructions and document control.
• Collaborate with Managers and Leaders within HR to create effective end to end operational processes, where appropriate lead core HR wide process reviews 
• Support implementation of HR strategic initiatives and make recommendations for ongoing improvement 
• Champion a culture of collaboration, innovation, and ownership. 
• Ensure compliance with all federal, state, and local employment laws and regulations and maintain up-to-date knowledge of HR legal requirements and best practices.
• Partner with finance and payroll departments to ensure administration of employee payroll is compliant and accurate

Employee Relations

• Manage employee relations issues, providing guidance and support to managers and employees to resolve conflicts and foster a positive work environment.
• Oversee the employee relations performance management process, including the management of PIPs, leader coaching and offboarding, exit interviews as required. 

HR Systems

• Lead HR Operations team in HR systems and technology, ensuring data integrity and efficient HR processes. 
• Contribute to HRIS (Human Resource Information System) maintenance.
• Utilize HR data and analytics to provide insights and recommendations to senior leadership. Prepare and present reports on HR Operations metrics and trends.

Leadership Responsibilities

• Lead the HR Operations team in process improvement, compliance and fostering a positive employee experience.
• Establish defined responsibilities and achievement goals and manage team resources to ensure current and future objectives are met with optimum efficiency. 

Experience:

• 5 - 7 years of progressive HR experience leading and managing a team 
• Must have a good understanding of HR service delivery administration 
• Experience with change management, project management and process improvement methodologies
• Must be able to demonstrate knowledge of applicable current Employment Legislation
• Multi-state employment experience 
• Bachelor’s degree in human resources, Business Administration, or a related field. 
• SHRM-S/CP or S/PHR certification preferred.

Qualifications:

• Basic Human Resource principles, practices, methods, procedures, and terminology
• Working knowledge of the standard principles of human resources management, local, state, and federal employment regulations, including Equal Employment Opportunity/Affirmative Action (EEO/AA), Americans with Disabilities Act (ADA), Federal Labor Standards Act (FLSA), and Family Medical Leave Act (FMLA)
• Knowledge of pertinent federal and state regulations, filing and compliance requirements, both adopted and pending, affecting employment programs
• Ability to maintain current, accurate personnel records/files and maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) privacy regulations of related information as required
• Attention to Detail: Ensure accuracy in data and reporting
• Perform detail-oriented work timely and accurately with frequent interruptions
• Manage several complex projects simultaneously while working under pressure to meet deadlines
• Outstanding interpersonal skills including communication, patience, courtesy and compassion for employee issues
• High degree of discretion, integrity, and trust
• Excellent verbal and written communication skills
• Negotiation and conflict resolution skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills

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