Manager I, Benefits Outreach

The Atlanta Community Food Bank is working to end hunger in our community with the food, people and big ideas needed so that no one worries where their next meal is coming from.

Since 1979, we

’

ve been providing food for a growing network of nonprofit partners – including food pantries, community kitchens, childcare centers, night shelters and senior centers.

We currently serve more than 700 partners in 29 counties across metro Atlanta and north Georgia.
About the Role:
The Manager I, Benefits Outreach manages the Benefits Coordinators who are part of the Benefits Outreach Program that provides assistance throughout ACFB’s multi-service area. This candidate designs and provides training and outreach to ACFB partner agencies and non-partner agencies and their clients. Finally, designs and maintains program data and complete reports. The position is reports to the Director, Benefits Outreach.
As the Manager I, Benefits Outreach at the Atlanta Community Food Bank, you will play a crucial role in connecting individuals and families in our community with essential benefits and support services. You will lead a dedicated team focused on increasing awareness of and enrollment in programs such as SNAP (Supplemental Nutrition Assistance Program), WIC (Women, Infants, and Children), Medicaid, and other vital resources. Your responsibilities will include leading a team, conducting community engagement activities, and providing direct assistance to clients. This role offers a unique opportunity to make a meaningful impact by addressing food insecurity and improving access to benefits that promote health, stability, and well-being.
What You’ll Do:
Training and Program Development and Coordination:
Identify and approach agencies (in coordination with Agency Services and other Community Services Group staff) that would benefit from providing training on assisting their clients with benefit screening.
May require completing site visits with partner agencies that are trained to conduct benefit screening and training new partners that DHS identifies.
Provide support and limited technical assistance to trained partner agencies as they use the

Gateway system.
Design procedures to assist program recipients with determining eligibility and application assistance for food stamps, Medicaid, TANF, Subsidized Child Care, WIC, LIHEAP, Medicare Savings programs and other forms of public assistance.
Provide outreach materials to partner agencies through the Mobile Food Pantry program.
Maintain current screening locations by providing updated screening dates and times along with advertising for the locations.
Design procedures to assist program recipients with determining eligibility and application assistance for food stamps, Medicaid, TANF, Subsidized Child Care, WIC, LIHEAP, Medicare Savings programs and other forms of public assistance.
Data Management /Analysis:
Maintain program data to corroborate set goals.
Provide data to internal and outside partners when requested.
Leads a Successful Team:
Supervise Benefits

Coordinators as they conduct screenings at designated locations.
Develop and guide implementation of the strategy to identify, secure, and schedule the Benefit Screeners at new locations as appropriate.
Coordinate deployment of staff to participate in fairs and events to provide benefit screening.
Ensure that Benefit

Coordinators are meeting targets and completing required paperwork and documentation.
Fill in as a Benefit

Coordinator when extra coverage is needed.
Our Inclusive Hiring Process:
At the Atlanta Community Food Bank, we are dedicated to building a diverse and inclusive workplace. We understand that skills can be gained through a variety of experiences – educational and work. Towards that end, our Inclusive Hiring process is grounded in a skills-based hiring approach. That means, we are looking for resumes that demonstrate key transferrable skills that can be applied to our job roles to support both our mission and culture.
Key Competencies we look for in All our Food Bankers are:
Customer Focus
Decision Making
Accountability
The Ability to Navigate Change
If you’re excited about this role and can clearly demonstrate these and the other skills named below, we encourage you to apply. You may be just the right candidate for this or other roles!
What You’ll Need:

Skills and Experiences your resume should demonstrate:
Extensive knowledge with public benefits-food stamps, Medicaid, TANF, CAPS, LIHEAP, and/or WIC
Even Better if You Have:
Second language skills (preferably Spanish)
There may be some Physical Demands and Travel:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee is

routinely required to lift 25 pounds
The employee is frequently required to travel in the local metro Atlanta area to community partner sites.

Local travel is approximately 35% of time.
We are committed to providing employees with an environment of mutual respect in which the values of Diversity, Safety, Continuous Improvement, and Hard work are supported and encouraged. We work diligently to engender fairness, responsibility, trustworthiness, and teamwork to advance our mission:
To fight hunger by engaging, educating, and empowering our community.
Final Thoughts:
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the Atlanta Community Food Bank, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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